Back Office Executive

Job Title: Back Office / Sales Coordinator – Team Lead Location: Alankaram Head Office, Pithampur (M.P.) Department: Sales / Operations Reports To: Senior Sales Manager / Sales Head About Alankaram Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence. Role Overview We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur. Key Responsibilities Sales Support & Coordination • Manage end-to-end sales order processing, from enquiry to dispatch. • Track status of orders in coordination with production, design, logistics, and sales teams. • Coordinate with retail and B2B clients for queries, updates, documentation, and payments. Team Leadership • Lead, train, and manage a team of 3–6 back-office executives. • Assign tasks, monitor performance, and ensure timely execution of daily responsibilities. • Conduct regular team reviews and ensure adherence to SOPs. Reporting & Systems • Maintain sales reports, lead tracking sheets, and CRM entries. • Provide weekly and monthly MIS to sales leadership. • Assist in preparing product-wise or region-wise sales summaries. Catalog, Pricing & Documentation • Manage and update product catalogs, price lists, and client-specific records. • Coordinate pricing proposals, quotations, and client communications. Client Coordination • Support in documentation and coordination for architects, interior designers, and chan