: Technical Support Representative (TSR)
Gratitude Inc
Job Description
We are seeking customer-focused Technical Support Representatives to provide effective technical assistance through phone, email, and chat. The ideal candidates should have strong troubleshooting abilities, excellent communication skills, and familiarity with Google Workspace products. You will be responsible for diagnosing technical issues, managing support cases, meeting service-level objectives, and delivering a high-quality customer experience.
Job Details
Location: Chennai / Indore
Experience: 6 months – 2 years
Grade: BPOS 1 / 2 / 3
Notice Period: Immediate joiners to candidates with a maximum of 30 days' notice
Requirements
6 months to 2 years of relevant experience in technical support, service desk, or IT support.
Strong verbal and written communication skills.
Typing speed of 60–80 WPM.
Hands-on troubleshooting experience, including diagnosing and resolving complex technical issues using SOPs.
Familiarity with support methodologies, case management lifecycles, and analytical problem-solving.
Knowledge of ticketing tools and basic ITIL concepts.
Ability to work in a customer-facing, SLA-driven environment.
Google Workspace Administrator Certification is mandatory before Go Live.
Good to Have
6+ months of experience in Infrastructure, Storage, or Service Desk support.
Hands-on knowledge of Google Workspace applications, including:
Gmail, Calendar, Meet, Drive, Docs, Sheets, and Slides.
Gemini, NotebookLM, Keep, Sites, Forms, and AppSheet.
Key Responsibilities
Handle technical support queries through phone, email, and chat.
Diagnose, troubleshoot, resolve, and track customer issues efficiently.
Meet defined Service Level Objectives (SLOs) for response and resolution times.
Maintain high customer satisfaction and achieve quality standards in at least 90% of cases.
Use available knowledge-base resources to identify root causes and provide clear customer-facing assessments.
Follow established troubleshooting procedures and deliver effective technical solutions.
Maintain accurate case documentation and ensure timely follow-up.
Other Details
Candidates should be comfortable supporting customers across multiple communication channels.
Strong issue analysis, troubleshooting, and resolution skills are essential.
Candidates must be able to meet the certification requirement before going live.
Only candidates with a notice period of 30 days or less will be considered.
- ...Your IT Future, Delivered API Application Support Analyst With a global team of 5600+ IT professionals, DHL IT Services connects... ...related subject. At least 1 year of professional experience in technical customer support, application support, API support or comparable...SuggestedLong term contractHybrid workWork at office
- ...We are looking for skilled and customer-oriented Technical Support Representatives to provide technical assistance across phone, email, and chat channels. The successful candidates will troubleshoot technical issues, manage support cases, and deliver timely resolutions while...SuggestedFull timeImmediate start
- ...deliverables. Conduct periodic client meetings to review SLA performance. Manage, guide and supervise a team of 15–20 associates. Support transitions, process training and implementation of accounting policy changes. Coordinate with Quality, Technology and other...SuggestedFull timeWork at officeShift workNight shift
- ...TSR / Agent – Tech Support Experience Required: 6 months to 2 years Certification Requirement: Mandatory before Go Live – Google Workspace... ...through phone, email, and chat, diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and...SuggestedFull time
Rs 50000 - Rs 75000 per month
...vendor statement reconciliations and follow-ups. • Monitor duplicate payment prevention controls and drive process improvements. • Support T&E expense processing and compliance • Performing compliance verification/approval and quality review. • Researching/reconciling...SuggestedFull timeWork at officeShift workNight shift- ...responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process...Full time
- ...transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry. CVS Division is supported by approximately 25,000 employees working at 61 locations in 28 countries. What you can look forward to as Manager - Customer...WorldwideFlexible hours
- ...Complementary Health screening for 35 yrs. and above Your key responsibilities Business Clients Credit is responsible for advising/supporting business clients with complex credit financing needs, in line with all applicable regulatory requirements. Work includes:...Full timeFlexible hours
Rs 3 - 4.5 lakhs p.a.
Customer Support & Application Operations Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 4,50,000 ₹ 3,00,000 - 4,50,000 /year...Immediate start- ...myHR-related queries. Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys, and reporting. Initiates, reviews, and approves daily HR system transactions, ensuring compliance with...
- ...judgement. Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities. Supports the analysis conducted for backlog management. Gathers demand data from country and region for demand planning. Reviews current...
- Associate) STEM Content Analyst As a member of the Chemistry Team, you will be involved in extracting the novel scientific information from patents and value-add using DWPI codes in line with editorial policies and conventions. We are looking for an (Associate) STEM Content...Full timeWorking Monday to FridayFlexible hours
- ...Senior Customer Care Technical Specialist About Toast At Toast, we are committed to empowering the restaurant community with innovative... ...of contact for our restaurant customers, delivering outstanding support through Chat, Voice, and Casework (Blended) channels. Your...Hybrid workWork at officeShift workNight shiftRotating shift
- ...Manage client communications, periodic performance reviews, and SLA discussions. Coordinate with Technology, Quality, and other support functions. Support month-end closing activities and financial reporting. Identify and resolve day-to-day operational challenges...Full timeNight shift
Rs 12 lakh p.a.
...compliance with company policies and legal regulations. This role involves close collaboration with Procurement and Business stakeholders to support the TPRM process and mitigate risks. SKILLS 5–8 years of experience in TPRM activities and third-party due diligence — required...Full time- ...World Flowing for Future Generations. Job Description The role of IT Support Analyst is to be responsible for 2nd Line Application Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have...Long term contractFull timeLocal areaWorldwide
- Johnson & Johnson seeks a Key Account Manager for Immunology in Chennai to drive Tremfya franchise sales across government and institutional accounts in psoriasis, psoriatic arthritis, and inflammatory bowel disease. The role combines account ownership, reimbursement navigation...Local area
- ...knowledge of MySQL. The candidate should have the ability to work with large datasets, perform data analysis, generate reports, and support business teams with meaningful data insights. Required Skills Microsoft Excel – Expertise required Advanced Excel formulas and...
Rs 50000 - Rs 75000 per month
...Organize periodic training sessions to communicate changes in accounting policies, procedures and client-specific requirements. Support process transitions, knowledge transfers and stabilization activities. Drive process efficiency, accuracy and productivity while meeting...Full timeWork at officeShift workNight shift- ...Job Title: Java Application Support Engineer (Development + Security Remediation) About Us “Capco, a Wipro company, is a global technology... ...Description Key Responsibilities Java Development & Technical Fundamentals Demonstrate sound knowledge of Core Java,...Hybrid workWork at officeLocal area2 days week
- ...experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality...Hybrid workWork at officeShift workNight shift
- ...Why we're hiring: The Technology Risk Senior Analyst will support the build-out and day-to-day operation of WPP’s Enterprise Technology... ...Confident stakeholder engagement skills, including working with technical teams, control owners and governance stakeholders. Strong...Hybrid workWork at officeLocal area
- ...responsible for prospecting, developing, and closing new business opportunities end-to-end — with the autonomy to own your territory and the support of a BDR and partner network to help you win. Key Responsibilities Pipeline Generation & Territory Ownership ● Own and grow...Full timeWork at office
- ...aligned to internal policy and regulatory expectations. • Provide support and problem management for ARIS incidents; drive root-cause... ...• Strong written and verbal communication, able to translate technical/process topics for senior stakeholders. • ARIS modelling governance...Permanent employmentFull time
- ...direction of the Technology Risk & Controls Lead. This role supports the delivery of the controls assurance programme across Business... ...and ERP environments • Seek feedback and continuously improve technical and stakeholder skills • Support team activities and contribute...Hybrid workWork at officeLocal area
- ...-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P...Full time
Rs 3.5 - 5 lakhs p.a.
...Actively hiring Technical Support Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 3,50,000 - 5,00,000 ₹ 3,50,000 - 5,00,000 /year...Immediate startFlexible hours- ...optimization. Quality-focused performance management: A track record of improving acquisition efficiency and conversion quality, supported by specific campaign examples and measurable results. Analytical judgment: Strong analytical skills and comfort working with...Contract work
- ...join our team. Eligibility Criteria: Qualification: Any Degree / Diploma. Experience: 1–3 years in Telecalling / Customer Support / Healthcare preferred. Good verbal communication skills in Tamil and English . Interested candidates please call or share resume...Full time
- ...joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities....Full timeWork at officeLocal areaNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to : Technical Support Representative (TSR). Be the first to apply!
