Senior Customer Care Specialist- International (English&French)

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

As a Senior Customer Care Specialist - International youll be the hero of our customers day and use your product knowledge and technical expertise to answer questions solve problems and deliver exceptional service through voice. Our customers are at the heart of everything we do. Youll use your problem-solving skills and friendly approach to craft solutions that leave them happy.

With an unwavering commitment to learning and a hospitality-focused mindset youre eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for international you are resilient motivated to deliver high-quality customer interactions and excel in ambiguous environments.

A day in the life (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer Toast customer voice calls and casework.
• Write clear concise and professional messages that ensure customers understand exactly whats going on.
• Ability to communicate complex technical information efficiently.
• Expertly balance business applications and customer chats staying organized and meeting deadlines.
• Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need.
• Expand your knowledge of Toasts hardware and software weekly through professional development time training knowledgebase articles and the experience gained from performing the role.
• Conduct Toast procedures to escalate and coordinate the customer response per Toast values.

What youll need to thrive (Requirements)

• A minimum of 3 year Bachelors degree in any area or any other related discipline.
• 2-4 years of experience in a customer support role troubleshooting software and/or hardware issues.
• Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon.
• Strong written communication and typing skills.
• French language proficiency at B2/C1 level required to support French-speaking customers effectively.
• Ability to operate in an ambiguous environment troubleshooting unique issues that involve a complex set of configurations that require thorough investigation.
• Strong customer service mindset - the ability to empathize problem solve collaboratively de-escalate and deliver a superior experience to our customers.
• You can handle your workload and prioritize tasks effectively even when things get busy.
• You enjoy collaborating with others and fostering a positive work environment!
• Shifts: Night Shift and Rotational week offs (including weekends and holidays) within a 24x7 support structure.
• Initial 6 months: Work from Office (Chennai).
• Post-training: Hybrid (3 days onsite 2 days remote).

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience:

Senior IC