Sign up to access all features of our service
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Onboarding & Support Consultant - Gurugram, India

TableCheck

About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.

Used by over 13,000+ restaurants in 35 countries–including over 300+ Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.

About the role

An onboarding & support consultant plays a crucial role in facilitating the onboarding of our system to our new/existing clients and providing full support after the system went live. The consultant will focus on providing guidance, system configuration, support and troubleshooting.

This role requires you to be a product champion with in-depth knowledge of our system and having a mindset of a problem solver. You will need to build and maintain strong relationships with clients and address client’s concerns to be solved promptly to ensure high levels of customer satisfaction.

Duties & Responsibilities

Project Management:

  • Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”.

  • Collaborate directly with restaurants & hotels stakeholders to confirm goals, driving implementation of TableCheck at their venue and tailor configuration and communication toward those goals.

  • Successfully and effectively manage implementation / onboarding projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; POS, Payment Gateway, Call Telephony Integration, Voice Booking System & BI/Dashboard Reporting.

  • Identify opportunities for process improvement and efficiency within the onboarding process

  • Communicate project status updates and escalations to stakeholders in a clear and concise manner

  • Maintain records of client interactions, project progress, implementation details & sign off

Client Support / Training:

  • Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction

  • Perform quality checks and testing to validate system functionality and performance

  • Identify potential risks or issues that may impact project delivery or client satisfaction

  • Create documentation and user guides when required, provide technical guidance, conduct training sessions for new clients and providing refresher sessions for existing clients

  • Help clients learn the platform effectively and optimize their utilization based on their business requirements.

  • Provide feedback to internal teams for product enhancements and service improvements by raising tickets

  • Partner with Team Lead and Sales Representatives to support customers toward product adoption.

  • Participate in training and professional development activities to enhance skills and knowledge

Qualifications

  • Must have +3 years proven relevant work experience in IT SaaS company, or Restaurant industry (Have relevant work experience in F&B software such as restaurant reservation management / OTA / Cloud / POS will be plus)

  • Strong Passion in F&B Technology, Hospitality industry

  • Logical thinking, Strong communication skills

  • Strong ability to build rapport and maintain relationships with clients

  • Experience in conducting training sessions with small to medium group participants

  • Ability to pay attention to details to ensure accuracy

Language skills

  • Excellent English verbal & written communication skills

Conditions & Work Environment

  • Position Type : Permanent / Full time employee

  • Working hours: 9:00〜18:00

  • Holidays: Sat, Sun and national holidays

  • Others: Business Travel may be required

What else?

  • A dynamic international company with an enthusiastic work environment

  • Make business expansion in start-up phase team

  • Extensive opportunities for professional development

  • Competitive salary based on experience

Location

Gurugram, India

Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Onboarding & Support Consultant - Gurugram, India in Mumbai vacancy
  •  ...At 3Shape, we are committed to delivering an exceptional customer experience. We are looking for a Senior Support Consultant to join our Customer Support team in India and help deliver first-rate technical support while contributing to sales operations and business analytics... 
    Suggested
    Worldwide

    3Shape

    Mumbai
    29 days ago
  •  ...standards of user experience, including interface optimisation, and support materials Work closely with cross-functional teams to...  ...during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who... 
    Suggested
    Hybrid work
    Worldwide
    Home office
    Flexible hours

    TeamViewer Germany GmbH

    Mumbai
    more than 2 months ago
  • Rs 5 - 6 lakhs p.a.

     ...Job Description: Job Title: Business Support Executive – Wealth ManagementJob Summary:...  ...Coordinate with clients for documentation, onboarding, and service-related queries. • Track and...  ...financial services and broking house in India within a short span of time. Today, we are... 
    Suggested
    Full time

    Recex

    Mumbai
    more than 2 months ago
  •  ...starts here! We are currently looking for a Premium Support Specialist to join our team in India (regular working hours, from 10:00 AM to 7:00 PM IST...  ...any relevant technical field. Previous Support or Consulting experience with EPM, Supply Chain, FP&A or Retail planning... 
    Suggested

    Board International

    Mumbai
    a month ago
  •  ...Coordinate with the sales and operations team for smooth client onboarding. Required Skills & Qualifications Minimum qualification: Graduate...  ...convincing ability. Prior tele calling, sales, or customer support experience is an advantage. Years of Experience : 0- 2 years... 
    Suggested
    Full time

    Lexlegis AI

    Mumbai
    8 days ago
  •  ...Job Description Technical Support Officer/Executice ▪ Support local sales and business development initiatives ▪ Serve as technical expert and advisor to Hotels and Restaurants (QSRs, PBCLs, CDRs FDRs) ▪ Plan and execute innovative product applications which help the... 
    Local area
    Powai, Mumbai
    10 days ago
  •  ...CBA Support Role , Senior Manager, Institutional Equity Division The role is based in Mumbai and works closely with the Europe Client...  ...(GMG) is Morgan Stanley’s offshore arm for Sales & Trading in India. GMG supports the IED platform by partnering with onshore teams across... 
    Full time
    Shift work

    Morgan Stanley

    Mumbai
    22 hours ago
  • Rs 2.4 - 3 lakhs p.a.

    Job Description: Position: IT Support Executive Location: Churchgate, Mumbai Job Requirements: ~Graduate with 6 months to 1 year of relevant...  ...firm that offers a gamut of services like Setting Up Business in India, Business Support Services, Audit ---amp; Assurance Services and... 
    Full time
    Local area

    Recex

    Mumbai
    more than 2 months ago
  •  ...ExecutiveJob Summary : The SAP FICO Executive is responsible for supporting and maintaining SAP Finance (FI) and Controlling (CO) modules....  ...in SAP S/4HANA Finance- Knowledge of GST / local taxation (for India-based roles)- Exposure to Fiori apps and reporting toolsKey Performance... 
    Local area

    Godrej Industries

    Mumbai
    29 days ago
  •  ...The Global Interaction Support (GIS) team plays a critical role in ensuring that client interaction and engagement data is accurate, compliant...  ...(GMG) is Morgan Stanley’s offshore arm for Sales & Trading in India. GMG supports the IED platform by partnering with onshore teams... 
    Full time

    Morgan Stanley

    Mumbai
    22 hours ago
  •  ...drive successful outcomes for all.  The Role As Technical Support Manager at Prodigal, you'll own two things simultaneously: running...  ...accounts, acting as their primary point of contact across onboarding questions, check-ins, and escalations Conduct regular business... 
    Full time
    Temporary work
    Hybrid work
    Shift work

    Prodigal

    Mumbai
    22 days ago
  •  ...enthusiastic fast learners to join us and learn with the team. The project is a long-term one and developing and expanding fast. It will support significant development and change in the future, expecting to expand the existing application by 3-4 times. You will be working in... 
    Long term contract

    Luxoft

    Mumbai
    1 day ago
  • One of our client in UAE is looking for an Environment Support experienced Consultant to manage Murex Environments, EOD, and related infrastructure on multiple environments to support Prod and Non-prod environments. Responsibilities Supporting the Pre... 

    Luxoft

    Mumbai
    8 days ago
  •  ...Morgan Stanley Electronic Trading Risk Support NY, Manager, Institutional Equity Division Morgan Stanley Electronic Trading (“MSET”)...  ...offshoring arm of Morgan Stanley’s Sales & Trading businesses in India. It covers functions across IED ranging from those associated with... 
    Full time

    Morgan Stanley

    Mumbai
    22 hours ago
  •  ...Sales Support (French Desk), Associate, Institutional Equity Division The role sits within the Sales Support function, providing dedicated...  ...offshoring arm of Morgan Stanley’s Sales & Trading businesses in India. It covers functions across IED ranging from those associated... 
    Full time

    Morgan Stanley

    Mumbai
    22 hours ago
  • Role Overview : The SAP Integration Suite Support Consultant is responsible for maintaining, monitoring, and supporting integration scenarios built on SAP Integration Suite (formerly SAP CPI). The role ensures smooth data flow between SAP and non-SAP systems, resolves issues... 
    Shift work

    Godrej Industries

    Mumbai
    29 days ago
  • Rs 4 - 5 lakhs p.a.

    Job Description: Job Summary ~Candidate should have strong experience in application support and business system operations. Key Responsibilities #Manage Material Management operations, including inventory coordination and process support. #Provide MIS reporting and... 
    Full time
    Worldwide

    Recex

    Mumbai
    more than 2 months ago
  • Rs 2 - 2.3 lakhs p.a.

    IT Support Executive Start Date Starts  Immediately CTC (ANNUAL) ₹ 2,00,000 - 2,30,000 ₹ 2,00,000 - 2,30,000 /year Experience... 
    Work at office
    Immediate start

    Pyxidia TechLab

    Mumbai
    more than 2 months ago
  •  ...WALK IN DRIVE - IT Support Executive Interview and Work Location - Thane W Office Address - 3rd Floor "D" building, Mbc Park, Office No, 3A-1, Ghodbunder Rd, Thane West, Maharashtra 400615 Experience - 1 - 4 Years Qualification - Any Graduate Date - 5th March... 
    Work at office
    Local area
    Flexible hours

    Rentokil Initial

    Mumbai
    more than 2 months ago
  • We are the Perfect match if you Have 10+ years of experience owning Production Supportfor cloud based SaaS products.You gain a deep understanding ofthe platform from both the technology and business perspective. Are well versed with ELKstack and troubleshoot production...
    Long term contract
    Full time

    IDfy

    Mumbai
    a month ago
  • Rs 5 - 7 lakhs p.a.

     ...Job Title: IT Support & Systems Coordinator Location: Udumalaipettai, Tamil Nadu Job Description We are looking for an experienced IT Support & Systems Coordinator to manage ERP systems, IT infrastructure, networks, cybersecurity, and CCTV surveillance operations... 
    Full time

    2coms

    Mumbai
    17 days ago
  • Role : MM Support Executive : Key Responsibilities : - Support & Troubleshooting : Sap key master database knowledge e.g. Vendor, material, Purchasing, Inventory, Master Data process. Addressing errors in PO, GRN, Inbound delivery, Subcontracting, etc.- Testing : Performing... 
    Shift work

    Godrej Industries

    Mumbai
    29 days ago
  • Senior Bid & Proposal Manager (Heavy Equipment Manufacturing) We are seeking a highly experienced and motivated Senior Bid & Proposal Manager to join our team within the heavy equipment manufacturing industry. This role is crucial for leading our end-to-end bid preparation process...

    Randstad

    Mumbai
    a month ago
  • Senior Support Engineer / Lead Automation Factory RPA OperationsRole Overview :The Senior Support Engineer / Lead Automation Factory RPA...  ...Coordinate and deliver Knowledge Transfer (KT), demos, and training to onboard new users and support staff.Process Improvement and Feedback :-... 
    Long term contract

    Accionlabs

    Mumbai
    27 days ago
  • Rs 1.8 - 2.6 lakhs p.a.

    Job Description: JD- Production support executive Age- 21-26 Qualification- 1. BSc/BA in IT, Computer Science or relevant field 2. Good to have ITIL certification Experience- 1 year experienced. Responsibilities- 1. Help resolve technical questions for the customer efficiently... 
    Full time
    Work at office
    Remote job

    Recex

    Mumbai
    more than 2 months ago
  • Rs 3 - 5 lakhs p.a.

     ...Actively hiring Support Executive Start Date Starts  Immediately CTC (ANNUAL) ₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year... 
    Immediate start
    Flexible hours

    ASCLOUDSECURE

    Mumbai
    2 days ago
  •  ...Job Title: Project Support Specialist Position Overview: GLG is seeking a motivated and enthusiastic individual to join our Client...  ...key opinion leaders and senior industry executives acting in a consultative capacity. To facilitate these engagements, the PSS will work... 
    Full time
    Local area
    Worldwide
    Flexible hours
    Shift work

    GLG

    Mumbai
    12 hours ago
  •  ...We have an amazing team of 25,200 people in 32 countries.  Job Description Job description   Role Title: Consumer Support Associate (IO Secretariat) Function: Customer Experience / Customer Support Reports To: Team Lead – Consumer Support Role Purpose... 
    Full time

    Experian

    Mumbai
    15 days ago
  •  ...provide constructive feedback for improvement.- Stay updated with industry trends and best practices in service desk management and IT support.Requirements:- Bachelor's degree in Information Technology, Computer Science, or related field.- 5-6 years of experience in service... 
    Immediate start

    Mobile Programming LLC

    Mumbai
    28 days ago
  • Rs 2.5 - 3.5 lakhs p.a.

    Technical Support Executive Start Date Starts  Immediately CTC (ANNUAL) ₹ 2,50,000 - 3,50,000 ₹ 2,50,000 - 3,50,000 /year... 
    Immediate start

    Vacancy4all

    Mumbai
    a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Onboarding & Support Consultant - Gurugram, India. Be the first to apply!