S P A Enterprise Services - Senior UX Researcher

Lead end-to-end user research across digital products and services, translating user needs, behaviours, and pain points into actionable insights that guide product strategy and experience design. The role requires an AI-driven mindset and the ability to use AI tools to accelerate research, synthesis, prototyping, and communication without compromising research quality, ethics, privacy, or human judgment.Key Responsibilities :- Plan and lead qualitative and quantitative research throughout the product lifecycle.- Conduct stakeholder interviews, user interviews, contextual inquiries, usability testing, surveys, diary studies, and accessibility research.- Define research objectives, methodologies, participant profiles, discussion guides, and testing plans.- Use AI tools to accelerate research planning, interview transcription, insight synthesis, pattern identification, and reporting.- Use tools such as Claude, ChatGPT, Base44, Lovable, Dovetail, Maze, UserTesting, and similar platforms to create testable prototypes and validate concepts rapidly.- Transform findings into personas, journey maps, service blueprints, opportunity areas, and clear product recommendations.- Collaborate with UX and UI designers, product owners, developers, data teams, and business stakeholders.- Establish research repositories, templates, standards, and governance practices.- Conduct inclusive research involving People of Determination, senior citizens, and users with diverse accessibility needs.- Measure experience outcomes and support the definition of usability, adoption, satisfaction, and accessibility metrics.- Present findings clearly to senior leadership and influence product priorities through evidence.- Ensure all research complies with data privacy, consent, security, and confidentiality requirements.- Coach designers and product teams on research methods and evidence-based decision-making.AI and Emerging Technology Expectations :- Demonstrate fluency in AI-assisted research workflows using Claude, ChatGPT, Base44, Lovable, and equivalent platforms.- Use AI to accelerate preparation and analysis while maintaining human oversight over research interpretation and recommendations.- Validate AI-generated outputs and identify bias, unsupported assumptions, privacy risks, and inaccurate findings.- Experiment with new AI-enabled research methods and recommend responsible applications for the Digital Experience team.Qualifications and Experience :- Bachelor's or master's degree in Human-Computer Interaction, Psychology, Behavioural Science, Design Research, or a related field.- Minimum 7 years of experience in UX research, service design, or customer experience research.- Strong portfolio demonstrating how research influenced digital products and measurable outcomes.- Advanced knowledge of qualitative and quantitative research methodologies.- Proven experience researching complex digital platforms, enterprise systems, or government services.- Strong understanding of accessibility standards, including WCAG 2.1 AA.- Excellent facilitation, storytelling, analytical, and stakeholder-management skills.- Fluent English is required; Arabic is highly preferred.Core Competencies :- Research strategy and planning- Qualitative and quantitative analysis- Insight synthesis and storytelling- Inclusive and accessible research- AI literacy and responsible use- Stakeholder influence- Coaching and research governance (ref:hirist.tech)