Customer success Manager

AppZen is the leader in Finance AI software built to deliver autonomous processing for modern finance teams. Our patented artificial intelligence software uses deep learning semantic analysis and computer vision to accurately and efficiently process intelligence from thousands of data sources documents and images so that organizations can better understand financial transactions and make smarter business decisions. Over 1000 global enterprises including one-third of the Fortune 500 use AppZens Expense Audit and Autonomous AP products to replace manual finance processes and accelerate the speed and agility of their business. Visit us at and follow us on LinkedIn. Are you a Procure-to-Pay (P2P) expert who loves building relationships driving adoption and turning complex AP operations into measurable value We are looking for a Customer Success Manager to own a portfolio of Fortune 500 Accounts Payable customers and act as their trusted P2P advisor helping them get the most out of AppZens Autonomous AP platform.

Responsibilities :

Serve as a strategic advisor to customers by driving adoption optimizing configuration and aligning AppZens AP automation solutions with business goals.

Manage multiple customer engagements using strong project management practices including regular status updates adoption plans and action tracking.

Provide functional and technical expertise across AppZens accounts payable and invoice automation capabilities including support for major releases and platform enablement.

Deliver compelling data-driven insights to identify opportunities for improvement and enhance customer value realization to improve autonomous rates.

Collaborate with internal teams and forge strong customer relationships to support growth self-sufficiency and long-term success.

Own a portfolio of enterprise Accounts Payable customers as the primary post-sales relationship owner driving adoption value realization retention and renewal.

Drive Business and Value Reviews with customers representing value realization metrics expansion opportunities and scalability avenues.

Ensure governance and compliance for steady-state account transitions including systematic Knowledge Transfer from Implementation teams.

Run regular cadences with customer teams; forecast arising problems flag issues and concerns ahead of time and prepare solutions in advance to avoid escalations.

Proactively monitor and report on operational health metrics (adoption SLA reports CSI) to internal and external stakeholders to identify and mitigate risk.

Drive and coordinate RCAs and high-severity issues in close collaboration with PMG Engineering and the Global Support organization.

Must-Have :

Strong Procure-to-Pay (P2P) background deep hands-on understanding of the end to-end lifecycle across procurement invoice processing AP operations and payments with working knowledge of how AR operates and intersects with AP. This role is specific to individuals with genuine P2P experience.

10 years in accounts payable finance or invoice processing with a strong preference for hands-on AP operations background.

Knowledge of financial taxonomy and tax logic GST rate calculations tax codes and jurisdictional treatment.

Geo Experience - Experience in working across geos adapting to different AP practices compliance and tax regimes globally and comfortable operating across time zones.

Hands-on knowledge of major ERP systems SAP and Oracle at a minimum; familiarity with additional P2P / procurement platforms (Coupa Ariba etc.) strongly preferred.

Demonstrated understanding of multi-vendor dynamics in P2P how multiple ERPs procurement suites and AP automation tools coexist and interact in large enterprise landscapes.

Experience with SaaS solutions- software configuration and product demonstrations; familiarity with financial/accounting and CRM systems (e.g. Salesforce).

Proficiency in AI tools - (Gemini Claude Notebook) and Excel with a goal-oriented collaborative curious and adaptable approach.

Proven client management skills; able to drive continuous improvement and thrive in fast-paced high-growth environments.

Communication Skills - Strong communication organizational skills attention to detail and a passion for problem-solving; logical and thorough understanding of the AP and T&E process. Exceptional customer presence and presentation skills; comfortable with C-level executives and liaising across cross-functional teams.

Nice-to-Have :

Consulting experience (Big 4 management consulting or finance-transformation practice) is a strong added bonus.

Exposure to AP automation invoice audit or Finance AI platforms.

Experience supporting Fortune 500 / global enterprise customers with operational hubs (GBS/GCC)

We may use artificial intelligence tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Required Experience:

IC