Deputy Manager- Customer Care
Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
- Creating systems to ensure first time right service as well as managing processes to ensure no loss of production.Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products.
- Managing the state by undertaking relationship building between dealers and state team.Ensuring that the new initiatives are implemented efficiently as well as making sure of their success.
- Working with subordinates to prepare them to take the organization into the future.Understanding the internal and external Customers stated and unstated requirements and working towards creating a culture of customer focus, thereby building the Mahindra brand in Customers mind.
- Understand ing the basic requirement of products in the market based on competitors product study, interfacing with Quality in PDRDS to rectify product issues as well as building confidence of the product in the sales team.
- Ability to build a rapport with channel partners and the sales team being the main link between the field and head office.Ability to develop systems and processes to ensure workshop and dealer profitability.
- Ability to design and implement new Customer Care initiatives in the field.Creating systems to ensure first time right service as well as managing processes to ensure no loss of production.
- Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products.Managing the state by undertaking relationship building between dealers and state team.
- Ensuring that the new initiatives are implemented efficiently as well as making sure of their success.Working with subordinates to prepare them to take the organization into the future
Preferred Industries
Agriculture Implemen
Automobile
Tractor
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile
General Experience
10- 15 Years Experience
Critical Experience
System Generated Core Skills
Business Analytics
Customer Satisfaction
Service Orientation
Customer Sensitivity
Product Management
Relationship Management
Influencing Skills
Conflict Management
System Development
Six Sigma
Process Management
Production Planning
Product Planning
Service Initiatives & Campaigns
Talent Acquisition
Internal Communication
Brand Value Proposition
Brand Positioning
Brand Building
Requirement Analysis
Competitor Analysis
Quality Assurance (QA)
Product Training
Sales
Process Design & Implementation
Finance Fundamentals
Credit Management
Planning for Dealership Profitability
Project Management
Customer Centricity
System Generated Secondary Skills
Vacancy posted 7 days ago
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