System Analyst
LearningMate
🆕 We’re Hiring – (System Support Analyst | Remote) 🆕 LearningMate/Straive is looking for a skilled System Support Analyst to join our team and support our U.S. based client partner, MGT Impact Solutions, LLC! Join our dynamic team! 📩 Apply now by sending your resume to View email address on euspert.app Key Responsibilities: Service Request Management · Review, prioritize, and complete system administration service requests for MGT business applications based on established documentation and procedures. · Perform routine administrative tasks such as: o User provisioning and access management o Data updates and corrections o Configuration adjustments o Report and dashboard setup o Workflow and automation updates (where documented) · Ensure requests are completed within defined service-level agreements (SLAs). · Document work performed and maintain clear records in the service management system System Administration · Maintain system configurations according to documented standards. · Troubleshoot system issues related to access, configuration, and basic functionality. · Escalate complex issues to senior system administrators or platform specialists when required. · Validate system changes and ensure they align with governance and change management processes. Documentation & Process Development · Create and maintain clear system documentation, standard operating procedures (SOPs), and knowledge base articles. · Work with business stakeholders to translate business requirements into documented support processes and system procedures. · Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency. · Assist in building repeatable processes that allow consistent service delivery. Minimum
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