SFDC Servicenow (ITSM) Developer
Full-time
Zensar Technologies
Description
We are looking for an experienced and passionate Senior ServiceNow CRM Developer to join our team and lead the establishment and scaling of a new CRM-focused practice. As a key member you will provide expert-level technical consulting and development support focusing on ServiceNows Customer Workflows (CRM/CSM). This role offers an exciting opportunity to be a foundational member of a strategic practice with high visibility and impact contributing to practice growth and client success.
- Design develop and implement ServiceNow CSM solutions including FSM and other CRM applications.
- Build and customize Case Management Contact Center Customer Portals and Knowledge Management.
- Develop custom ServiceNow applications to extend CRM functionality.
- Configure CSM Workspaces Process Automation and Customer Workflows.
- Act as a technical SME for the CRM practice creating reusable assets and best practice documentation.
- Mentor junior developers on CRM configurations and development standards.
- Engage with onshore teams gather requirements and provide technical expertise.
- Translate business needs into technical specifications and development tasks.
- Integrate ServiceNow CRM with external systems using APIs and ensure scalability and maintainability.
- 8 years of ServiceNow experience with 5 years focused on ServiceNow CSM/CRM applications.
- Proven hands-on experience with ServiceNow CSM (mandatory) FSM experience is a plus.
- Strong JavaScript Glide API Business Rules and other ServiceNow technical skills.
- Experience building and maintaining ServiceNow integrations with external systems.
- ServiceNow Certified System Administrator (CSA) is required CIS-CSM preferred.
- Exceptional communication skills to articulate technical concepts clearly.
- Self-starter with the ability to work independently in an offshore model and take ownership.
- Experience in building a ServiceNow practice or team from the ground up is advantageous.
- Knowledge of Customer Experience (CX) principles and journey mapping is a plus.
- Familiarity with IT Service Management (ITSM) is beneficial but CRM/CSM focus is essential.
Required Experience:
IC
Vacancy posted 23 days ago
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