IT Operational Support Specialist

Hiring for IT Operational Support Specialist | Long Term Contract | Remote Role: IT Operational Support Specialist (L2/L3) – M&A Integration (India) Duration: Long Term Contract Location: India (50% of hours must be worked in Australian time zone) Overview Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations. This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems. Client has recently completed acquisitions totaling ~10,000 employees globally, making this a high-impact, fast-paced environment. Key Responsibilities IT Service Operations Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration Ensure stability, availability, and continuity of IT services through transition phases Support both on-prem and cloud environments Incident & Request Management Own and resolve incidents and service requests via ServiceNow in line with SLAs M&A Integration Support Support infrastructure migrations and security remediation efforts Assist with operational readiness for major integration milestones Identify recurring/systemic issues and drive improvements Partner with internal teams and vendors across acquired entities Support hardware deployment and supply chain coordination Microsoft ecosystem (M365, Teams, SharePoint, Azure) Enterprise infrastructure: Servers, storage, backup Endpoints and identity management I