Customer Support Executive - Fresher
WNS
Customer Support Executive
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted today
Fresher Job
Be an early applicant
About the job
Customer Support Executive International Voice/Chat Process
Location: Pune
Work Mode: Work from Office
Shift: Rotational Shifts (Including Night Shifts)
Joining Preference: Immediate Joiners
About the Role
We are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
Eligibility Criteria
- Graduate/Undergraduate in any discipline
- Freshers and candidates with up to 2 years of experience are welcome to apply
- Excellent verbal and written communication skills in English
- Strong interpersonal and problem-solving abilities
- Comfortable working in rotational shifts, including night shifts
- Ability to work effectively in a fast-paced environment
- Immediate joiners will be preferred
Key Responsibilities
- Handle customer interactions through phone, email, and chat channels.
- Provide accurate and timely responses to customer inquiries.
- Resolve customer concerns while ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal stakeholders to address customer issues effectively.
- Adhere to service quality standards, productivity metrics, and company policies.
- Identify customer needs and provide appropriate solutions.
- Build and maintain positive customer relationships through professional communication.
Required Skills
- Excellent communication and customer service skills
- Strong listening and comprehension abilities
- Good analytical and problem-solving skills
- Proficiency in basic computer applications and data entry
- Ability to multitask and manage priorities effectively
- Strong attention to detail and organizational skills
Application Details
Interested candidates may share their updated resume at:
Contact: View phone number on internshala.com
Email: View email address on internshala.com
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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Vacancy posted 22 hours ago
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