IT Operational Support Specialist (L2/L3) - M&A Integration

Job Summary: Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations. This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems. Client has recently completed acquisitions totalling ~10,000 employees globally, making this a high-impact, fast-paced environment. Responsibilities: IT Service Operations Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration Ensure stability, availability, and continuity of IT services through transition phases Support both on-prem and cloud environments Incident & Request Management Own and resolve incidents and service requests via ServiceNow in line with SLAs Perform: Triage & impact assessment Root cause analysis Resolution & escalation Act as a key point of contact during critical incidents, coordinating across global teams Provide hands-on support across: Workstations & endpoints Servers & infrastructure User accounts & access M&A Integration Support Support infrastructure migrations and security remediation efforts Assist with operational readiness for major integration milestones Identify recurring/systemic issues and drive improvements Partner with internal teams and vendors across acquired entities Support hardware deployment and supply chain coordination Governance & Documentation Maintain and enhance: Runbooks Knowledge articles