Admin & Visa Counsellor

We are seeking a proactive and organized Admin & Visa Counsellor to join our dynamic immigration consulting firm. This role involves front desk management, administrative support, and visa counseling, ensuring smooth office operations and excellent client service. The ideal candidate will be the first point of contact for clients, providing essential guidance on visa processes while maintaining administrative efficiency.

The Role

You will be responsible for :

• Professionally greet and assist clients, ensuring a welcoming environment.
• Handle incoming calls, emails, and walk-in inquiries, directing them appropriately.
• Maintain a clean and organized reception area and schedule client meetings.
• Manage appointment scheduling and maintain consultants’ calendars.
• Assist with client intake, document preparation, and filing while ensuring confidentiality.
• Support immigration application preparation, data entry, and database management.
• Oversee office supplies, manage social media handles, and ensure office equipment functions properly.
• Provide guidance on visa requirements, application processes, and supporting documentation.
• Follow up with clients regarding pending documents, appointments, and application statuses.
• Assist clients with form completion, track submission deadlines, and ensure timely follow-ups.
• Escalate complex immigration queries to senior consultants when necessary.

Ideal Profile

Qualifications & Skills:

• Bachelor’s degree preferred.
• 1-2 years of experience in front desk, office administration, or customer service (experience in immigration or legal services is a plus).
• Proficiency in Google & Microsoft Workspace (Word, Excel, Outlook).
• Familiarity with office equipment and social media platforms like Instagram, Facebook, and WhatsApp.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• High level of discretion and professionalism in handling confidential information.
• Knowledge of immigration procedures and visa documentation.
• Multilingual abilities (Hindi, English, Punjabi) are a strong advantage.

What's on Offer?

• Opportunities for career growth & development
• Flexible working options
• A role that offers a breadth of learning opportunities