Zoho - Tech Lead

About ThoughtLogik

ThoughtLogik is a UK-based CRM and ERP consultancy and a Premium Zoho Partner , helping ambitious businesses design and implement scalable systems across Sales, Marketing, Operations, and Finance. We specialise in structured, process-driven implementations that replace fragmented tools with fully integrated business platforms. Our expertise spans Zoho and Odoo ecosystems, delivering both functional consulting and technical execution to drive measurable outcomes.

With a UK-led client strategy and a strong offshore delivery centre in India, we combine strategic thinking with disciplined execution to deliver high-quality solutions at scale.

Our mission is to engineer scalable system foundations that enable ambitious businesses to operate with precision, unlock sustainable growth, and build organisations that endure.

Key Responsibilities

1.Consulting & Discovery

• Lead discovery workshops and requirements gathering sessions
  
• Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
  
• Translate business requirements into functional, technical specifications, process maps and solution design
  
• Define implementation scope aligned with budget and timeline
  

2. Implementation & Delivery Ownership

• Own (front-end) delivery of assigned projects
  
• Effectively coordinate with development teams to execute requirements
  
• Validate functional builds before client review
  
• Manage project milestones, risks, and change requests
  
• Manage client expectations and set realistic deadlines
  
• Ensure projects are delivered within agreed scope and commercials
  

3. Account Management & Growth

• Act as primary relationship owner for assigned accounts
  
• Conduct regular review calls and quarterly business reviews
  
• Identify optimisation, automation and upsell opportunities
  
• Support renewals and commercial discussions in collaboration with leadership
  
• Maintain strong stakeholder relationships across client organisations
  

4. Client Success & Adoption

• Drive user adoption through training and walkthroughs
  
• Ensure systems are aligned to measurable business outcomes
  
• Proactively flag risks or client dissatisfaction
  
• Maintain high client retention and satisfaction scores
  

5. Internal Coordination

• Delegate technical tasks clearly to development team
  
• Provide structured briefs and documentation
  
• Ensure timesheets, forecasts and resource allocation are accurate
  
• Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows
  

Requirements

Key Skills & Experience

Required:

• Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
  
• Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
  
• Experience managing client relationships
  
• Ability to translate business needs into system solutions
  
• Strong communication and stakeholder management skills
  
• Comfortable managing multiple projects simultaneously
  
• Self starter with robust communication skills
  

Preferred:

• Experience with Zoho, Salesforce, Odoo or similar platforms
  
• Basic knowledge of Deluge, APIs and integrations
  
• Experience working with development teams
  
• Experience managing change within organisations
  
• Exposure to AI
  

Our values:

These values define our approach at Thoughtlogik:

• Be curious: We embrace change and innovation, constantly seeking new technologies and methodologies to drive growth.
  
• Be accountable: Our focus is on delivering the highest quality and achieving outstanding results, attentive to both the details and the bigger picture.
  
• Be respectful: We value diverse opinions and perspectives, fostering a culture of honesty and transparency.
  
• Be positive: We focus on growth opportunities, always seeking solutions rather than dwelling on problems.
  
• Be ambitious: Our aim is continuous learning, growth, and advancement.
  

Benefits

Perks:

• 25 days holiday, plus 10 public holidays
  
• Flexible working arrangements based on the scenario
  
• Contributory pension scheme.
  
• Life Insurance
  

Salary: Top of the Industry Standards