Trainee Database Administrator
DatAvail is hiring for the role of Trainee Database Administrator!
Responsibilities of the Candidate:
- Create, update, and manage support tickets using tracking dashboards in ServiceNow
- Basic troubleshooting, resolving straightforward queries like logging tickets in tracking systems before escalating complex problems to L2 or L3
- Assisting team members with day-to-day project operations.
- Resolving L1/L2 technical support tickets
- Actively engaging in team brainstorming meetings and providing fresh perspectives
- Escalate unresolvable or highly complex technical problems to Level 2 (L2) or Level 3 (L3) engineering teams with detailed notes.
Requirements:
- Basic knowledge of IT support and troubleshooting concepts
- Familiarity with ServiceNow or similar ticketing tools
- Strong communication and problem-solving skills
- Ability to work in a team environment and manage issue escalations
Vacancy posted 1 day ago
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