Discovery Architect
More than 4 years’ experience in Discovery / ITOM domain on ServiceNow platform.
• Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS
• Good understanding & hands on and AWS & Azure cloud
• Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment
• Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator
• Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc
• Worked in a Datacenter environment as L3 / L4 support
• Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory
• Working knowledge of configuration management, CMDB, methods and processes
• Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
• Provide excellent customer service, leadership, communication, problem solving and decision-making skills.
Nice to have
• Basic knowledge and awareness of various other modules like ITBM and security
• More than 4 years’ experience in Discovery / ITOM domain on ServiceNow platform.
• Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS
• Good understanding & hands on and AWS & Azure cloud
• Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment
• Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator
• Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc
• Worked in a Datacenter environment as L3 / L4 support
• Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory
• Working knowledge of configuration management, CMDB, methods and processes
• Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
• Provide excellent customer service, leadership, communication, problem solving and decision-making skills.
Nice to have
• Basic knowledge and awareness of various other modules like ITBM and security
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