Now - International Web Chat & Email Support | Kolkata
Rs 25000 - Rs 58000 per monthGratitude Inc
Hiring Now! Process Associate – Web Chat & Email | Kolkata
Looking for an exciting opportunity in International Non-Voice Customer Support?
We are hiring Process Associates with experience in Web Chat, Email, and Digital Customer Service . If you have excellent written communication skills and enjoy helping customers, this opportunity is for you!
Job Details
Position: Process Associate – Digital (Web Chat & Email)
Location: Kolkata
Experience: 3–8 Years
Relevant Experience: 2–4 Years in International Web Chat / Email / Digital Support
Band: BPO 1/2
Salary: Up to ₹7 LPA
Domain: Utilities – Electricity & Gas Customer Service
Process: Web Chat, Email & Digital Support
Shift: Rotational shifts, including night shifts and weekends
Key Responsibilities
Handle customer queries through web chat and email.
Resolve customer issues related to billing, payments, accounts, and services.
Provide accurate, clear, and professional written responses.
Manage multiple chats simultaneously while maintaining quality.
Handle customer complaints, escalations, and retention requests.
Maintain accurate customer records and update CRM systems.
Follow customer verification, privacy, and compliance guidelines.
Meet quality, productivity, and customer satisfaction targets.
Required Skills
International Web Chat and Email Support experience.
Excellent written English and strong grammar.
Good typing, multitasking, and communication skills.
Customer query and complaint resolution.
Billing and payment support knowledge.
Customer retention and escalation handling.
CRM and case-management tools.
Strong problem-solving and attention to detail.
⭐ Preferred Experience
Utilities domain (Electricity & Gas).
International customer service experience.
Knowledge of billing, payments, and customer retention.
Bachelor's degree preferred.
Lean Six Sigma / COPC certification is an added advantage.
Important Eligibility Criteria
Ex-TCS employees are NOT eligible.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Candidates must be comfortable working rotational night shifts.
Interested? Apply Now!
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