Customer Service Associate - & Webchat
Full-time
Gratitude Inc
Location: Kolkata
Experience: 1–5 years
Work Setup: 100% Work From Office
Shift: Rotational / Night Shifts as applicable
Work Week: 5 days with rotational week-offs
* Undergraduates may be considered based on relevant experience and process requirements.
* 1–5 years of customer service/contact center experience preferred.
* Strong spoken and written English communication.
* Comfortable handling both voice and non-voice customer interactions.
* Willing to work from office, rotational shifts, night shifts, and rotational week-offs.
* International customer service experience is an advantage. What You’ll Do * Handle inbound and outbound customer interactions through calls, webchat, messaging, email, and back-office channels.
* Resolve customer queries, complaints, billing and service-related concerns.
* Deliver accurate, professional, and timely resolutions.
* Manage live conversations while meeting quality, response time, and resolution targets.
* Document customer interactions accurately in relevant systems.
* Investigate issues, identify appropriate solutions, and take ownership through resolution.
* Handle priority or vulnerable-customer interactions where applicable.
* Maintain customer privacy and follow process and compliance guidelines.
* Consistently meet operational KPIs including quality, customer satisfaction, resolution, efficiency, and response time. Why Consider This Role? Gain valuable experience supporting international customers across multiple service channels, while developing your communication, problem-solving, customer relationship, and operational skills. Experience in UK/Australian markets, utilities, energy, telecom, or international customer service will be an advantage. Ready to Join? Submit your updated resume and apply today. Please ensure your CV clearly reflects your customer service/contact center experience, voice or non-voice exposure, international customer handling, and relevant industry experience. Take the next step in your customer service career — apply now!
Vacancy posted 6 days ago
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