Mega Walkin Interview For OTC Collection, Dispute, Cash App Process With SAP Tool Experience Chennai

Mega Walkin Interview For OTC Collection, Dispute, Cash App Process With SAP Tool Experience Chennai

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2 year(s)

2 year(s)

Apply By

Not Provided

Posted 4 days ago

Job

Be an early applicant

About the job

About the Company

HCLTech is Hiring for OTC Collection, Dispute, Cash app Process with SAP Tool Experience Chennai

Interview Location: HCL Tech Tower 4 Elcot Sez Chennai

Interview Date: 12 Sept 2026

Interview Time: 9:30 AM 1:30 PM

Work Location: Chennai (Sholinganallur)

HR SPOC: Harish. K

Experience Required: 2-8 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift : US Shift

About the Role

We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

• Make outbound collection, Dispute calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

• 2-8 years of experience in OTC Collections / Accounts Receivable.

Required Skills

• Strong experience in international voice process (inbound and outbound calling).
• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.

Preferred Skills

• Experience in handling customer disputes and negotiations.

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity in the workplace.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login