ORM Executive (Online Reputation Management Executive)
Full-time
r3 Consultant
Job Description – ORM Executive
Job Title: ORM Executive (Online Reputation Management Executive)
Location: Remote (Work From Home)
Experience: Minimum 2 Years in ORM
Employment Type: Full-Time
Open Positions: 3
Salary Budget: 27,000 – 27,500 In-Hand (Approx. 33,000 CTC)
Working Days: 6 Days a Week
Shift: Rotational Shifts
Week Off: Rotational Off
Job Summary
We are looking for a proactive and detail-oriented ORM Executive with at least 2 years of hands-on experience in Online Reputation Management. The candidate will be responsible for monitoring brand mentions, managing customer interactions across digital platforms, responding to reviews and queries, and ensuring a positive online brand image.
Key Responsibilities
- Monitor and track brand mentions across social media platforms, review sites, forums, and other digital channels.
- Respond promptly and professionally to customer reviews, comments, and queries.
- Manage online reputation by addressing customer concerns and escalating critical issues to relevant stakeholders.
- Identify and report negative sentiments, potential reputation risks, and crisis situations.
- Coordinate with internal teams to ensure timely resolution of customer complaints.
- Prepare ORM reports, sentiment analysis reports, and performance summaries.
- Track customer feedback trends and provide actionable insights for brand improvement.
- Ensure adherence to brand communication guidelines while responding to customers.
- Maintain response quality and meet defined SLAs.
Required Skills
- Minimum 2 years of experience in Online Reputation Management (ORM).
- Excellent written and verbal communication skills in English.
- Experience handling customer interactions on social media and review platforms.
- Strong understanding of sentiment analysis and reputation management practices.
- Ability to handle sensitive customer concerns professionally.
- Good analytical and reporting skills.
- Proficiency in MS Excel, Google Sheets, and reporting tools.
Preferred Skills
- Experience with social listening and ORM tools such as Brandwatch, Sprinklr, Meltwater, Talkwalker, or similar platforms.
- Knowledge of social media platforms and digital customer engagement.
- Experience in handling escalations and crisis management scenarios.
Eligibility Criteria
- Graduate in any discipline.
- Minimum 2 years of relevant ORM experience.
- Comfortable working in rotational shifts and rotational week-offs.
- Must have a stable internet connection and a suitable work-from-home setup.
Interview Process
- HR Screening
- Operations/Managerial Round
- Final Discussion
Immediate joiners or candidates with a short notice period will be prefer red.
Job Requirements: Online reputation management , Online reputation management , ORM , social media monitoring, analysisVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the ORM Executive (Online Reputation Management Executive) in Mumbai vacancy
- ...Hiring Immediately Accounts Executive For a Reputed Company located in Prabhadevi, Mumbai Key... ...including journal entries and ledger management. • Experience with accounting software... ...9 am to 6 pm Mode of Interview: Online SAP knowledge is compulsory...OnlineFull timeImmediate startWork from homeWorking Monday to Friday
- ...Executive - Private Label management Experience - 0-2 Years Location: Vikhorli , Mumbai (full-time, non-remote) Role Overview We’re looking for... ...to ensure compatibility and quality ● Visit vendors for online proofing 3. Artwork Development & Compliance ● Draft...OnlineFull timeRemote jobShift work
- ...focused, and result-oriented Business Development Executive to handle core counselling and calling responsibilities for our UPSC online classroom programs. This is a pure... ...handling. Student Counselling & Relationship Management - Understand student background,...OnlinePart timeFreelanceRemote job
- ...more details: About the Role: ● An e-commerce executive is responsible for the day-to-day operations of an... ..., inventory keeping and optimization of the online store ● The person will report to the Assistant Manager - Planning. The incumbent will have to work as part...OnlineFull time
- ...Job Description Job Summary : The Reservation Executive is responsible for managing room reservations, processing bookings, and ensuring a smooth... ...reservations through various channels, including phone, email, and online booking systems. Confirm reservation details with...Online
- ...Job Description: We are looking for an experienced Accounts Executive to manage day-to-day accounting operations and statutory compliances.... ...filings Perform Debtors & Creditors reconciliation Process online payments (NEFT/RTGS) Coordinate with internal teams/clients...OnlinePermanent employmentFull timeImmediate start
Rs 2.7 - 3.6 lakhs p.a.
Administration Executive Start Date... .... Utilize computer skills to efficiently manage and organize administrative tasks. 2. Utilize... ...skills to create engaging content for our online platforms. 3. Demonstrate exceptional interpersonal...OnlineImmediate startRs 2 - 2.4 lakhs p.a.
Administration Executive Start Date... ...Coordination & Support Set up Zoom links and manage breakout rooms during live sessions. Monitor and ensure smooth execution of online workshops and training sessions. Track attendance...OnlineWork at officeImmediate start- ...enthusiastic and detail-oriented People & Culture Executive to join our dynamic team in Mumbai, India... ..., and employment contract preparation Manage comprehensive employee onboarding... ...(HRIS), Microsoft Office Suite, and online collaboration tools Knowledge of Indian...OnlineFull timeContract work
- ...shape briefs, build context, coordinate execution with our specialist design teams, and make... ...like production. It is not a pure project management or strategy only role. You won’t just... ...design teams (Packaging & Artwork, PDP & A+, Online Campaigns)- Build rough layouts and...OnlineFull timeRemote job
- ...For more information, visit . Role: Executive – Strategy and Planning Location: Mumbai... ...an innate understanding of "what works" online, and can translate emerging trends into... ...Work closely with creative teams, community managers, and senior strategists to ensure trend-...OnlineHybrid workWork at office
Rs 3.5 lakh p.a.
Executive - Communications And Consultancy Start Date... ...communication materials. 2. Create and manage content for websites, social media platforms... ...and consulting services. 5. Support SEO, online branding, content marketing, and digital...OnlineInternshipImmediate start- ...Designation: Executive – Designer Experience : 4-6 Yrs Job Location- Mumbai We are... ...for social media, websites, and online advertising campaigns. Create 3D product... ...agencies, printers, vendors, Design asset management, Marketing material management, Product catalogues...OnlineFull time
- ...Job Profile: Sr. Executive & Admin Assistant (EA) Role Objective To provide comprehensive... ...skills in MS Office, ERP systems, and online research . · Excellent communication,... ...with attention to detail and ability to manage multiple priorities. Location ·...OnlineFull timeFlexible hours
- ...Instagram, and Google — from concept development to final design execution. Work closely with the marketing team to test multiple... ...Apart from its website, Carmesi is readily available across many online channels, including Amazon, Flipkart, Nykaa, Myntra, Purplle,...OnlineFull time
Rs 2 - 2.1 lakhs p.a.
Vendor Engagement Executive Start Date... ...strong vendor relationships. 3. Conduct online market research and vendor sourcing. 4.... ...MS-Excel MS-Word Negotiation Vendor Management Earn certifications in these skills...OnlineImmediate startWork from home- ...services across the globe and have earned a reputation for delighting our customers by... ...visit NEC at Job Description Sr. Executive - Graduate or Postgraduate with 4 to 6 yrs... ...of understanding, quality and accuracy Manage the reimbursement process for employees’...Full timeContract workHybrid workWork at officeWork from homeFlexible hoursShift workDay shiftEarly shift
- ...activity and purpose of the position "Senior Executive- IT" is to provide technical support to... ....g., File Server, SCCM Server, AD & User management) Routine tasks with Active Directory,... ...? Then we look forward to receiving your online application. If you have any questions, please...OnlineFull timeWork at officeLocal areaRemote job
Rs 2 - 2.2 lakhs p.a.
...Actively hiring Google Ads Executive Start Date Starts Immediately... ...About the job Key Responsibilities: 1. Plan, create, and manage Google Ads campaigns (Search, Display, Performance Max & YouTube...OnlineImmediate startRs 2 lakh p.a.
...Actively hiring Front Desk Executive Start Date... ...guests with professionalism and warmth. 2. Manage incoming calls, emails, and inquiries, and... ...Reflex Realty LLP is one of the most reputed and leading real estate consulting companies...Work at officeImmediate start- ...Solutions (India) We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products...Full time
- ...Job Title: Accounts Executive Location: Santacruz East, Mumbai Employment Type... ...financial statements and accounting records. Manage month-end and year-end book closure... ...Articleship/Internship completed with a reputed CA firm. ~ Exposure to audit assignments...ArticleshipFull timeInternshipWorking Monday to Friday
Rs 3.6 - 4.09 lakhs p.a.
...Actively hiring Field Executive Start Date... ...seamless operations, and efficient document management. Key Responsibilities: 1. Conducting... ...maintain compliance and uphold the company's reputation for excellence. If you have a knack for...Local areaImmediate startRs 2 - 4 lakhs p.a.
Junior Lead Generation Executive Start Date... ...About the job We are hiring for our reputed client. Industry - Software Products... ...to prospective clients, qualifying leads, managing outreach campaigns, and scheduling meetings...Immediate startFlexible hoursRs 6 - 9 lakhs p.a.
...Job Description: Job Title – Admin Executive Location – Andheri East Experience – Minimum... ...Overview: Company is a well-established and reputable company since 1978. We take pride in our... ...: The Admin Executive is in charge of managing office procedures and setting up systems...Full timeWork at officeImmediate startRs 2 - 3.6 lakhs p.a.
...Job Description: JOB DESCRIPTION – Executive (CRE) Job Title: Executive (CRE) Department... ...reports and share insights with management •Ensure data privacy and confidentiality... ...features, and enthusiasts drawn to ---'s reputation for durability and innovation. Many appreciate...Full timeHybrid workLocal areaImmediate start- ...Job Description Sr. Executive - Graduate or Postgraduate with 4 to 6 yrs of experience Working Hours: 8.5 hours/day (Australia Shift... ...maintaining high levels of understanding, quality and accuracy Manage the reimbursement process for employees’ expenses including...Full timeContract workHybrid workWork at officeWork from homeFlexible hoursShift workDay shiftEarly shift
- ...Post Graduate bachelor’s in commerce Experience (years): Sr. Executive - Graduate or Postgraduate with 4 to 6 yrs of experience... ...~ Accounts Payable Vendor helpdesk knowledge- Handling Query Management ~ Verify payable information in the system & highlight any...Full timeHybrid workWork at officeWork from homeFlexible hoursShift workDay shiftEarly shift
- ...issues Escalate high-risk or non-responsive accounts to senior management Identify customers with deteriorating payment behavior and... ...experience in OTC Operations. Experience (years): # Executive - Graduate with 2 to 4 years of experience # Sr Executive – Graduate...Full timeHybrid workWork at officeWork from homeFlexible hoursShift workDay shift
- ...medical equipment or a related role ~ Knowledge of MS Office Required Knowledge, Skills, and Abilities Customer relationship management Ready for travel in the region Interpersonal skills #Li-SN2 About us With a firm belief that every person and...Remote jobWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ORM Executive (Online Reputation Management Executive). Be the first to apply!
