Transformation Manager

Senior Infrastructure Transformation Consultant

Location: India-Based | Onsite at Client GCC - Chennai or Mumbai (subject to client confirmation)

Job Type: Contract

About the Engagemen

tA large global enterprise is undertaking a major transformation of its Infrastructure & Operations organization, moving from a traditional project-based delivery model to a service-oriented operating model focused on

• :Service Ownershi
• pProduct and Platform Team
• sStandardized Service Consumptio
• nGovernance and Accountabilit
• yInfrastructure as Code (IaC
• )AI-Assisted Operation
• sAgile Delivery Practice

s
The operating model has already been designed. Governance structures, service catalogs, service ownership frameworks, and transformation objectives are already define

d.The challenge is not strategy or architecture. The challenge is adoptio

n.Our US-based transformation team will lead overall program strategy, governance, and execution. We are seeking a senior consultant located in India who will serve as the on-the-ground extension of the transformation team, working directly with the client's India delivery centers to drive operational adoption and behavioral chang

e.
Position Summ

aryThis is a transformation execution ro

le.The consultant will embed within the client's India delivery organization and help infrastructure, platform, and engineering teams adopt new operating models, governance structures, service ownership practices, and delivery frameworks already established by the transformation progr

am.Success will be measured by adoption, behavioral change, accountability, and alignment—not by project management metrics alo

ne.The ideal candidate combin

• es:Infrastructure transformation experie
• nceOrganizational change leaders
• hipOperating model implementat
• ionService management expert
• iseStrong executive and engineering communication ski

llsThis person must be capable of influencing leaders, coaching teams, identifying adoption barriers, and ensuring the India organization remains aligned with transformation direction established by the US leadership te

am.
Key Responsibili

tiesTransformation Execu

• tionDrive adoption of a service-based operating model across India delivery t
• eamsHelp transition teams from project-centric delivery toward service ownership and product-oriented ways of wor
• kingTranslate target-state operating model designs into practical day-to-day execu
• tionIdentify organizational, behavioral, and process obstacles preventing adop
• tionDevelop and execute remediation plans to address resistance and fric

tionService Ownership Enable

• mentCoach Service Owners on responsibilities, accountability models, governance expectations, and operational met
• ricsSupport implementation of service catalogs and service-based planning pract
• icesReinforce consistent service intake, prioritization, and work decomposition proce
• ssesHelp operationalize KPIs, OKRs, and service performance measurem

entsChange Leadership & Adop

• tionConduct stakeholder analysis and organizational readiness assessm
• entsCoach teams through new roles, responsibilities, and ways of wor
• kingMeasure adoption progress and identify transformation r
• isksFacilitate workshops, working sessions, and governance meet
• ingsAct as a trusted advisor to both leadership and engineering t

eamsIndia Delivery Center Align

• mentServe as the primary liaison between the India delivery organization and the US transformation
• teamEnsure transformation objectives are consistently executed across India-based t
• eamsProvide feedback on organizational readiness, risks, and execution challe
• ngesEscalate issues and recommend corrective actions as neces

saryInfrastructure & Platform Engage

• mentPartner with infrastructure and platform engineering teams to operationalize target-state pract
• icesTranslate transformation objectives into practical engineering workf
• lowsDrive alignment around Infrastructure as Code, platform engineering, automation, and service management princi
• plesSupport adoption of modern delivery approaches without serving as a hands-on engi

neer
Required Exper

ienceTransformation & Operating Model Exper

• ience10+ years of consulting, transformation, or organizational change exper
• ienceProven experience leading large-scale operating model transforma
• tionsExperience transitioning organizations from project-based delivery models to service-oriented or product-oriented operating m
• odelsExperience implementing service ownership frameworks and governance m

odelsChange & Adoption Leade

• rshipStrong organizational change management exper
• ienceExperience driving behavioral and cultural transform
• ationDemonstrated success influencing stakeholders without direct auth
• orityExperience coaching leaders and engineering teams through organizational c

hangeInfrastructure & Platform Know

ledgeStrong conceptual understandin

• g of:Cloud Platforms (AWS and/or
• GCP)Infrastructure & Operations organiza
• tionsPlatform Engine
• eringInfrastructure as Code (Terraform prefe
• rred)CI/CD Pipelines (Harness or sim
• ilar)DevOps operating m
• odelsAI-assisted operations and autom

ationHands-on engineering expertise is not required, but sufficient technical depth is necessary to establish credibility with engineering t

eams.Consulting S

• killsExecutive communication and stakeholder manag
• ementWorkshop facilit
• ationOrganizational asses
• smentProblem solving and infl
• uenceAbility to operate independently with minimal superv
• isionExperience working with globally distributed

teams
Preferred Back

groundStrong preference for candidates

• from:Big Four Cons
• ultingTier 1 Management Consulting
• FirmsMajor Technology Consulting
• FirmsEnterprise Infrastructure Transformation Pr