Product Enablement Specialist II

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Enablement Specialist II based in India. As a Product Enablement Specialist II, you will oversee the complete lifecycle of white-label mobile applications, from initial onboarding and store submissions to launch, updates, and ongoing maintenance. You will play a key role in ensuring successful app launches by navigating Apple App Store and Google Play Store requirements and resolving complex technical challenges. Working closely with customers, agency owners, and internal Product and Engineering teams, you will investigate submission rejections, configuration issues, and account-related blockers. This role requires strong analytical skills, independent problem-solving, and the ability to manage multiple applications while meeting service-level agreements. You will also help strengthen team capabilities by sharing technical knowledge, supporting junior specialists, and improving documentation. This is an excellent opportunity to grow your expertise in mobile app operations, technical support, and SaaS product enablement within a remote-first environment. Accountabilities: - Mobile App Lifecycle Management: Independently manage a portfolio of white-label mobile applications throughout onboarding, development coordination, store submission, launch, and ongoing updates. - App Store Submissions: Prepare, submit, and maintain applications on Apple App Store Connect and Google Play Console, ensuring compliance with platform requirements and submission guidelines. - Rejection Investigation and Resolution: Analyze app review rejections from Apple and Google, identify root causes, implement corrective actions, and coordinate resubmissions to minimize launch delays.

- Technical Troubleshooting: Investigate and resolve complex issues involving developer accounts, app builds, metadata, configurations, permissions, certificates, provisioning, API keys, and submission workflows before escalating to Engineering. - Proactive Blocker Management: Identify applications experiencing submission delays or stalled progress, determine the next required actions, and proactively coordinate solutions to keep projects moving. - Customer Support and Escalation Management: Handle complex customer cases, conduct troubleshooting calls when necessary, and provide clear, practical guidance to customers and agency owners. - Developer Account Guidance: Help agency owners navigate Apple Developer Program requirements, Google Play Console configurations, account verification, agreements, access permissions, and application transfers. - Cross-Functional Collaboration: Coordinate technical escalations with Product and Engineering teams, communicate relevant findings, validate fixes, and ensure that reported issues are resolved effectively. - Mobile App Testing and Validation: Perform end-to-end testing of mobile app workflows and verify that technical fixes, configurations, and updates work as expected before proceeding with submissions or releases. - Documentation and Knowledge Sharing: Document recurring app rejection scenarios, troubleshooting procedures, and successful resolutions to improve internal knowledge resources and operational consistency. - Team Enablement: Support Product Enablement Specialist I team members by answering process-related questions, sharing troubleshooting expertise, and helping them resolve application issues more efficiently. - Operational Improvement: Identify recurring technical and operational challenges, recommend process improvements, and contribute to reducing repeated submission failures and unnecessary escalations. - Performance and Reporting: Maintain accurate application records, monitor progress across assigned apps, prepare operational reports, and ensure compliance with established service-level agreements (SLAs).