Deputy Relationship Manager
Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables
- Role will be front face to the end customer, handling all kind of technical queries related to Chargers or related to support required related to installations.
- Customer handling – role will be more of consultant immediate solution provider looking at the needs of the customer.
- Should be able to deal with RWAs DISCOM in handling queries related to approvals, product and installation safeties.
- Co ordination with Sales & Service team at AD & Powerol Dealership, Sales & Service team at AO / RO / ZO level of AD & Powerol s
- DMS Monitoring, Service calls in DMS and co ordinate with field team on activation of services like Site Survey, Installation and Commissioning.
- Strengthen service systems and processes at Powerol Dealers
- Guide / Support / Educate Sales team at AD dealerships & Customers on understanding Charger Installation process and ground work required at site.
- Technical support to Powerol field team on the Ground working required at site.
- Support / guide customers on getting DISCOM / Society approvals
- Liasoning with DISCOM / Municipal authorities for resolving on site challenges where ever needed.
- Addressing field issues remotely as well physical involvement at site
- Ensure availability of Technical information / literature / Technical Service Bulletins for all the products. Provide periodic updates to field team.
- Develop and administered customised training courses to field team requirements
- Effective utilisation of DMS & Service apps by Powerol Dealers
- Understanding of competition and benchmarking best practices in Charger Installation, service and O&M processes
Experience
Good Communications skills. Candidate should demonstrate ability to learn quickly and implement in no time, adaptability to customer specific conditions/culture.
Candidate should be of Electrical Engineering and strong background of Electric Vehicle / AC & DC EV Charger (3.3 to 200 kW) having sound knowledge of Charger Installation, troubleshooting, Electricity Regulatory information in urban and sub urban area on DISCOM (Electric Distribution company) & problem solving abilities & excellent communication skills are must. Financial & commercial knowledge, will be an added advantage. Result oriented & excellent personnel skills
Effective use of MS Office
Background of EV industry. Candidate should be a self-starter & ready to hit the ground running.
Industry Preferred
EV - Charging Infrastructure
Qualifications
B. Tech - Electrical Engineering
Vacancy posted 7 hours ago
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