Client Relationship Manager

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 600000 (ie INR 3-6 LPA)

Min Experience: 5+ years

Location: Goa, India

JobType: full-time

We’re looking for an experienced Client Relationship Manager. The Client Relationship Manager is responsible for managing expectations and maintaining relationships with clients, being the management representative to clients and other partners. They ensure a strong balance of business requirements and client expectations. 

Requirements

Qualifications
Excellent communication and interpersonal skills
Balance of Customer & Business centricity
Conflict Management, Assertive & Influencing skills 
Well versed in English, Hindi and preferably Konkani
Strong organizational and time management skills
Attention to detail and ability to prioritize tasks
Experience in client relationship management in Real Estate 
Result-oriented, a no-excuse drive, time management 
Build network and be resourceful
Honesty, integrity and trustworthiness.
Flexible for Local travel to any site as required. Must self-ride/ drive.

Key Roles: 
The responsibilities of this role are broadly bucketed to fulfil 
A) Client relationship management 
B) Client Home- Facility management 
C) Liaison with local authorities, clients, business, teams 

Responsibilities: 
The job description to meet these responsibilities is articulated below and extends to all projects.
Client relationship management: Managing all post agreement of sale commitments and requests to lifetime of client at the villa/ condominium. 
1. Expectation management: The CRM takes handover of a client from sales. The CRM is to ensure that the companies’ deliverables are always understood by the client and a realistic expectation is set between the company and the client. 
2. Is vigilant of all paperwork, understanding the legalities, processes and being very familiar with Legal documentation of Real Estate homes. 
3. Relationship Management: Build Company brand through personal representation and creating client experiences that reflect our brand. 
4. Experience: Proactively update the client on project status. Assertively communicates negative/difficult situation to ensure that the company is always in good light. Communicate important milestones, any regulations or changes impacting the developed property, managing fees regarding maintenance, utility bills, etc. 
5. Collections: The CRM is to preside over the collections opportunities as well as actual timely and regular collections. 
6. Bookkeeping and information management: The CRM is able ensure that the information is securely and orderly stored with neat filing system. 
7. Coordinate closely with the Project team, in bringing any client requests for modifications, additions to villa, before any commitment to client. 

Client Home & Facility Management: Caring for the physical property of the client
1. Maintenance and upkeep: CRM will be the mediator between Property manager’s and the maintenance management team. The CRM will also be responsible to ensure clear comminution and documentation of every service request amongst all task owners. 
2. Builds and maintains schedules and systems, checking maintenance services, supervising repairs, timely escalations to project maintenance teams. 
3. Creates processes to escalate any concerns for homes delivered, owning the resolution till end. 
4. Reviews maintenance contracts, following up with accounts and clients for renewals. 
5. Works closely with Project teams, coordinating with them for site maintenance. 
6. Secures property by checking & maintaining security devices, connect with local security/patrol service; establishing and enforcing precautionary policies and procedures; responding to emergencies.
7. Maintain thorough the housekeeping teams, the gardens and landscape, cleanliness in and around property. 
8. Have strong relationship with local authorities and neighbours to ensure communal and cordial living for clients as well as guests/ tenants. 
9. Maintain maintenance expenditure for the sites, communicating with accounts & clients as needed. 

Liaison with local authorities, clients, business, teams 
1. Build, maintain strong and cordial relationships with local governing authorities, officials, etc
2. Is the Single point of contact for the business and clients 
3. Will co-ordinate the paperwork end to end within all functions of the business, encompassing, architectural teams, engineering teams, legal, sales, management and interior designers if required. 
4. Builds a well-balanced relationship with all supporting teams at site, legal, and other internal teams.

Must-have skills

Client Relations, Client Liaison

Good-to-have skills

Zoho CRM, Client Focus, paperwork