Business Analyst - Transformation

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Business Analyst - Transformation

In this role, you will:

• Analyse end-to-end business processes and systems to understand design impacts across Business, IT and Operations.
• Support process re-engineering and provide detailed process design guidance, balancing risk, cost and end-to-end efficiency.
• Perform impact assessments for change requests (design/scope/time/budget/effort) and provide accurate delivery estimates for new requirements or scope changes.
• Help build control structures and KPI scorecards to track milestones, budget, resourcing and employee engagement; trigger mitigations where needed.
• Partner with markets/regions to understand regulatory requirements plus customer and competitive dynamics.
• Support the Product Owner by gathering customer insights and championing customer preferences to shape product direction.
• Provide product/sector/market expertise and help ensure the product delivers a strong value proposition and targeted business benefits.
• Ensure value delivery by engaging customers and helping teams build the “right” product; communicate the product vision to delivery teams.
• Support stakeholder management: showcase progress/products to stakeholders; manage defects and quality indicators within the delivery framework.
• Collaborate effectively across CCM teams, Operations, Group/Regional functions (Risk, Finance, IT), regulators and third parties—remaining flexible under changing priorities, complex requirements and tight timelines.

To be successful you will:

• Excellent core Business Analyst capability, with strong end-to-end requirements and solution design skills.
• Highly analytical, detail-oriented approach to problem solving and decision support.
• Proven experience working in cross-functional teams to drive effective requirements capture and alignment.
• Solid background in business/process analysis, change delivery, and process re-engineering initiatives.
• Experience planning and deploying both business and IT change initiatives.
• Strong communication and interpersonal skills, able to influence and communicate confidently at all levels across the Group.
• Constructively challenges business intent to clarify needs and define robust requirements, solutions and operating structures.
• Proactively identifies innovative improvements that enhance business outcomes and deliver value to customers, stakeholders and colleagues.
• Strong organisation, planning and time management skills to handle multiple large-scale responsibilities concurrently.
• Relationship builder who can bridge Business, IT and Operations; flexible, adaptable, open to challenging existing ways of working, and committed to continuous self-development (with relevant certifications desirable, e.g., Change Management, Six Sigma/Black Belt).

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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