ThoughtFocus - Service Level Manager - ITIL & ITSM Operations
Thought Focus
Position : Service Level Manager - ITIL & ITSM Operations.Experience : 10 - 12 Years.Job Description :- 10-12 years of experience in ITSM, Production Support, or Service Operations.- Strong expertise in ITIL Service Management and Service Level Governance.- Hands-on experience with ServiceNow ITSM and workflow automation.- Experience with AppDynamics (AppD), SigNoz, and other APM solutions.- Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM.- Experience with PagerDuty, event management, and escalation orchestration.- Expertise in observability, monitoring strategy, and operational analytics.- Experience in tool consolidation, monitoring transformation, and AIOps adoption.- Strong stakeholder management, executive reporting, and vendor governance skills.- Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred. (ref:hirist.tech)
Vacancy posted 5 days ago
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