Remote Data Entry/ Customer Service
Ready Contractors
About the role — We are seeking a detail-oriented Remote Data Entry/Customer Service professional to manage customer inquiries and ensure accurate data entry. This role requires strong typing skills and proficiency in MS Office to support our customer service objectives.
Key responsibilities :
Perform accurate data entry and maintain organized records.
Resolve customer concerns promptly and effectively.
Document customer interactions and maintain detailed logs.
Respond to customer inquiries via phone, email, and live chat.
Assist in identifying and implementing process improvements.
Collaborate with team members to enhance overall customer experience.
Provide feedback on common customer issues to improve service delivery.
Required qualifications :
1-20 years of experience in data entry and customer service.
Strong typing skills with a high level of accuracy.
Proficient in MS Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Nice to have :
Experience with customer relationship management (CRM) software.
Familiarity with live chat support tools.
Ability to work independently and manage time effectively.
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