AI Customer Success Lead

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We’re looking for an AI-driven leader to help us transform our customer support capabilities across the businesses and drive our next phase of growth in the region. You’ll play a crucial role in filling gaps between our people, technology and processes with a single goal of embedding AI into everything. Our vision is to develop world class customer support operations with cutting-edge technology and empower dynamic decision making. In short, you’ll own Consumer AI strategy for the group business spanning all customer touchpoints, craft strategies and implement them. Key Responsibilities Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impact Conceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolution Cross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision making Reimagine customer onboarding, engagement, communication in context to previous contacts & business activities at platform level and suggest next steps to reduce churn out Develop and implement Co-pilot fo