Technical Business Analyst (Business Systems, CRM & Workflow Architecture)
Full-time
SkySun
Technical Business Analyst (Business Systems, CRM & Workflow Architecture)
Experience: 4–10 Years
Location: Mohali (Work from Office)
Shift: US Business Hours
Employment Type: Full-Time
About the Role
We are seeking a highly technical and business-focused Technical Business Analyst who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems .
This role requires someone who can understand complex business requirements, design scalable workflows, analyze technical dependencies, collaborate with development teams, and drive successful product delivery in an Agile environment.
Key Responsibilities
Business & System Analysis
- Gather, analyze, and document business, functional, and technical requirements.
- Translate business needs into user stories, acceptance criteria, and technical specifications.
- Conduct requirement workshops and stakeholder discussions.
- Perform gap analysis and solution recommendations.
Workflow Architecture & Process Design
- Design and document end-to-end business workflows and system processes.
- Create process maps, workflow diagrams, data flow diagrams, and dependency maps.
- Analyze workflow bottlenecks and recommend automation opportunities.
- Define scalable business processes across CRM, SaaS, ERP, and integrated systems.
API & Integration Analysis
- Work closely with engineering teams on API-based integrations and middleware architecture.
- Document API requirements, request/response flows, authentication methods, and integration dependencies.
- Understand and evaluate:
- REST APIs
- Webhooks
- Event-Driven Architecture
- API Authentication
- Rate Limiting
- Idempotent APIs
- Support integration planning between internal and third-party platforms.
Agile Product Delivery
- Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retrospectives.
- Collaborate with Product Owners, Architects, and Engineering teams to prioritize requirements.
- Ensure requirements are development-ready and aligned with business objectives.
- Support roadmap planning and release management activities.
Impact Analysis & Documentation
- Conduct dependency mapping and technical impact assessments.
- Analyze downstream effects of system changes and integrations.
- Prepare BRDs, FRDs, Process Documents, System Diagrams, and Integration Documentation.
- Ensure complete traceability between business requirements and technical solutions.
Mandatory Skills & Experience
Core Business Analysis
✔ 4+ years of experience as:
- Technical Business Analyst
- Business Systems Analyst
- Systems Analyst
- Product Analyst
✔ Experience working on:
- SaaS Products
- CRM Platforms
- ERP Solutions
- Workflow Automation Systems
Technical Understanding
✔ Practical understanding of:
- JavaScript
- Middleware & Integration Layers
- System Workflows
- Enterprise Applications
✔ Strong knowledge of:
- REST APIs
- API Integrations
- OAuth/API Authentication
- Webhooks
- Event-Driven Systems
✔ Understanding of:
- Rate Limiting
- Idempotent APIs
- API Lifecycle Management
- Integration Dependencies
Environment & Infrastructure Knowledge
✔ Experience working with:
- Sandbox Environments
- UAT
- Staging
- Production Systems
✔ Understanding of:
- VPN Concepts
- Static IPs
- Network Security Fundamentals
- Environment Configuration
Agile & Delivery
✔ Strong understanding of:
- Agile Methodology
- Scrum Framework
- User Story Creation
- Backlog Grooming
- Sprint Planning
- Acceptance Criteria
Data & Architecture Knowledge
Candidates must have exposure to:
- Workflow Architecture
- System Design Concepts
- Integration Architecture
- Business Process Mapping
- Data Modeling
- Database Design Concepts
- ER Diagrams
- Data Flow Diagrams (DFD)
- Dependency Mapping
- Technical Impact Analysis
- Star Schema vs Snowflake Schema
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Technical Business Analyst (Business Systems, CRM & Workflow Architecture) in Chandigarh vacancy
- ...Ltd. is a growing media and marketing company focused on helping businesses expand their reach through innovative advertising and promotional... ...phone communication, and basic office software; familiarity with CRM tools is an advantage. Minimum educational qualification: bachelors...CRMFull timeWork at officeImmediate start
- ...chandigarh, Panchkula, Mohali, Zirakpur and Ludhiana . The Expansion Business Development Manager will be responsible for scouting and... ...competition. Goal-oriented with a growth mindset. Proficient in CRM tools & Microsoft Office suite. Management/engineering/commerce...CRMImmediate start
- Business Development Manager Start Date Starts Immediately... ...generation tools and platforms (e.g., LinkedIn Sales Navigator, HubSpot, CRM tools, email automation platforms). ~ Strong understanding of B...CRMImmediate startRemote jobWork from home
- ...and web technologies, InfoStride partners with clients to deliver scalable, innovative, and cost-effective solutions that accelerate business growth and drive digital excellence across industries. PFB the job description for the Business Development Executive role for your...SuggestedImmediate startShift workNight shift
- ...marketing strategies aligned with business objectives. Drive customer... ...to implement on-page and technical SEO improvements. Monitor keyword... ...initiatives. Manage CRM and marketing automation platforms... ...Critical Experience System Generated Core Skills System...CRM
Rs 15000 per month
...strategies for customer acquisition and retention. 4. Utilize CRM software to track and manage customer interactions, ensuring a seamless... ...team that is revolutionizing the way customers interact with businesses. If you are a self-motivated individual with excellent...CRMImmediate startRs 2.1 - 2.5 lakhs p.a.
...as the voice of a company. Key responsibilities include operating CRM software, managing databases, following scripts, and closing sales... ...customer details and call outcomes in the company database or CRM system. Following Scripts: Utilizing provided scripts to communicate company...CRMImmediate startDay shiftRs 2 - 4.5 lakhs p.a.
Actively hiring Associate Telecaller Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 4,50,000 ₹ 2,00,000 - 4,50,000 /year ...Immediate start- ...social media, performance marketing, websites, e-commerce, CRM campaigns and other brand communication. • Professionally retouch... ...cosmetics, fashion or premium consumer Requirements Technical Skills • Must Have: Adobe Photoshop, Illustrator and Lightroom...CRMFull time
- ...high-impact technology solutions that keep businesses moving forward Role Purpose As an... ...you’ll be the first point of contact for technical support across our global organisation.... ...JML) processes, ensuring all hardware and system access is provisioned for new starters from...Night shift
Rs 3 - 5 lakhs p.a.
...SaaS leader empowering on-demand, hyperlocal, and delivery-driven businesses. This 6-month, full-time internship offers real-world exposure to... ...from lead generation and client outreach to market research and CRM management. High-performing interns stand a strong chance of securing...CRMLong term contractFull timeTraineeshipInternshipWork at office- ...healthcare providers and healthcare systems meet the goals of the patients... ...Key Responsibilities: Business Development: - Drive opening... ...terms of coordination of the technical bid through interactions with... ...partnership programs, CRM-Scientific activities with KOL...CRMLong term contractContract workTemporary work
- ...conversion. Maintain accurate lead and customer information in CRM/software. Achieve daily, weekly, and monthly calling and sales... ...approach. ~ Basic computer knowledge and familiarity with CRM systems. ~ Good command of English and Hindi; Punjabi would be an advantage...CRMFull timeImmediate start
- ...and results-oriented Sr. BDM to lead our business development and sales initiatives. The ideal... ...revenue targets. Collaborate with technical teams to prepare accurate project estimations... ...emailing, outbound sales, lead nurturing, and CRM tools. Proven track record of...CRMImmediate startRemote job
- ...where we leverage intelligent systems to stay ahead of evolving... ...function as the highest level of technical support within the TAC,... ...technologies to enhance daily workflows and augment problem-solving... ...in our mission to make doing business seamless and secure. Our Benefits...Long term contractFull timeHybrid workWork at officeLocal area
- ...where we leverage intelligent systems to stay ahead of evolving... ...integral part in solving critical technical challenges faced by client-... ...technologies to enhance daily workflows and augment problem-solving... ...communicate at a technical and business level with internal teams,...Long term contractFull timeHybrid workWork at officeLocal area
Rs 35000 per month
...Onsite Job Summary KG CRM Solutions LLP is looking for... ...The ideal candidate should be technically strong, solution-oriented, and... ...Zoho solutions according to business requirements. Requirements... ...and modules. Create workflows, custom functions, automation,...CRMFull timeImmediate startRs 2.4 - 3 lakhs p.a.
Business Development Executive Start Date... ...response to job postings. Maintain and update CRM and internal lead tracking sheets regularly... ...and client engagement. Coordinate with technical teams to ensure alignment between client requirements...CRMFreelanceHybrid workWork at officeImmediate startRs 2.16 - 3 lakhs p.a.
Sales & Business Development Executive Chandigarh Mohali Panchkula (Hybrid) Start Date... ...Business Development Client Relationship Management (CRM) Lead Generation MS-Excel Sales Earn certifications in these...CRMHybrid workImmediate startRs 20000 per month
...148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base. With headquarters in Miami, FL and branches in the Philippines and India, the...Full timeCasual workWork at officeRemote jobWork from homeShift work1 day week- ...support for logistics and transportation businesses in the USA. The company helps clients... ...logistics regulations, time zones, and workflows, the team ensures accurate, responsive,... ...brokers, maintaining accurate records in CRM systems, and ensuring compliance with relevant insurance...CRMFull timeImmediate startUS shiftShift work
- Business Development Executive Start Date Starts Immediately... ...Maintain accurate lead, client and pipeline records in the CRM system. Coordinate with stakeholders and other partnered teams for...CRMImmediate startFlexible hours
Rs 4.28 lakh p.a.
Business Development Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 4,28,000 - 4,28,100 ₹ 4,28,000 - 4,28,100 /year...Contract workInternshipImmediate start- ...ability Time management and multitasking skills Comfortable with extensive fieldwork and travel Basic proficiency in MS Excel, CRM, or sales reporting tools Benefits Competitive salary as per industry standards Performance-based incentives and bonuses...CRMFull time
- ...State Farm Machinery targets. # Managing business with complete financial discipline.Promotion... ...Farm Industry, Tractor and Implements System Generated Core Skills Communication Skills Customer Relationship Management (CRM) Financial Concepts Network Administration...CRMWork at office
- ...Senior Product Manager who can help shape the next generation of CRM and customer engagement technology for the banking and financial... ...requirements and solutions.- Work closely with engineering, design, business, sales, and customer success teams to deliver impactful products....CRMWork at officeFlexible hoursAfternoon shift
Rs 2.01 - 2.05 lakhs p.a.
Business Development Executive Start Date Starts Immediately... ...closing deals. Maintain and regularly update the sales pipeline and CRM. Build and maintain strong relationships with prospective and existing...CRMImmediate start- ...integration, and custom functionality.- Collaborate with business teams to design and implement workflow automations and improve system efficiency.- Integrate NetSuite with external... ...support in implementing financial modules and CRM functions within the ERP system.- Design and...CRMImmediate start
Rs 2 - 6 lakhs p.a.
ERP/CRM Executive Start Date... ...Enterprise Resource Planning (ERP) system across the organization. The role... ...ensures seamless integration of business processes involving sales,... ...or implementation partners for technical support and issue resolution....CRMImmediate startRs 4 - 5 lakhs p.a.
HIRING | BUSINESS DEVELOPMENT EXECUTIVE (BDE) / CIC ? Company: Justdial Ltd. Locations: Ludhiana & Chandigarh Experience: Minimum 1 Year CTC: ₹2.76 LPA – ₹3.0 LPA + Incentives Requirement: Own Two-Wheeler Mandatory Department: Field Sales Work Mode...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Business Analyst (Business Systems, CRM & Workflow Architecture). Be the first to apply!
