Intune Admin

Intune Admin

Position Description
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Intune Admin
Position: SE/SSE
Experience: 5+ years
Category: Software Development/ Engineering
Shift: Canda shift (EST) – 5:30 PM to 2:30 AM IST
Main location: Bangalore
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.

As a Subject Matter Expert for the team, he/she is expected to be technically astute with 'Intune' and associated skills to support the delivery.  The role requires one to carry out the following tasks qualitatively.

. Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.

. To provide remote OS re build/ Autopilot support.   

. To create batch files & scripts wherever possible.

. To undertake Windows Administrator and Active directory tasks if required.

. To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.

. To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.   

. To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required

. Is responsible for ensuring the quality of packages delivered are error free and in sequence of new systems/platforms.

. Must also prepare standard instructions and Checklists for preparing & installation of packages.

. Should be customer centric.   

. Providing a positive image of the company through your role being a point of contact with onshore team/customer. 

. Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.

. Must proactively help team members in resolving issues while being open to share their knowledge.

. Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.

. To ensure that all is work carried out in accordance with ITIL Incident Management guidelines   

. Should be able to follow the ticketing process according to the change request phases that are defined.   

. Perform basic to complex troubleshooting for the SCCM deployments.   

. Should be able to work on basic Antivirus activities.   

. Should understand DLM Framework.   

. Add value to your team environment by being enthusiastic and maintaining a Positive attitude.   

. To achieve all team and personal performance goals as defined by the company   

. Ensure tickets assigned to the queue are accepted and worked on time   

. Monitor 'open' Change tickets   

. Adhere to ISO9000 and ISO27001 procedures   

. Ensure that your individual training record is kept up to date                                                                                                                                                           

. Ensure that proper technical guidance is provided to the members when required                                                                                                                     

. Gain adequate knowledge by perform research activities on the new  and upcoming technologies                                                                                             

. update the knowledge base with the known issues that come across while troubleshooting     

. Conduct periodical technical trainings for the team members in order to build the technical competencies within the team

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.