Salesforce Commerce Cloud Specialist - SFCC/OMS

Job Role : Salesforce Commerce Cloud (SFCC) OMS.Experience : 5+ Years.Location : PAN India.Role Overview :We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high-quality Production Support.The ideal candidate excels at navigating complex cross-system issues, driving end-to-end ownership, and partnering with internal and external teams to ensure timely resolution.Key Responsibilities :- Analyze complex cross-system issues and propose actionable, solution-oriented recommendations.- Communicate clearly with full context to ensure alignment across internal teams.- Maintain rigorous organization, documentation, and information management throughout investigations.- Operate independently with strong judgement, prioritization, and self-direction.- Collaborate with internal and external partners to accelerate issue resolution and remove blockers.Client Expectations for the ProdOps Role :- Act as a dependable, professional point of contact with full end-to-end ownership of issues.- Provide solution-first updates focused on recommendations rather than open questions.- Demonstrate confidence, independence, and leadership during incident triage.- Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.Required Skills & Experience :- Strong analytical and problem-solving skills with the ability to diagnose complex issues.- Excellent verbal and written communication with emphasis on clarity and context.- Ability to operate autonomously in high-pressure, fast-paced environments.- Strong organizational skills for managing investigations and documentation.- Experience in Production Support or operational roles within technology environments.Technical Skills :- Salesforce Commerce Cloud (SFCC) - deep working knowledge of order lifecycle and integrations.- Order Management Systems (OMS) - hands-on experience with order flows and exceptions.- IBM Sterling OMS - working knowledge preferred, plus understanding of integration patterns.- Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.Nice-to-Have :- Experience with major incident management processes.- Exposure to e-commerce and fulfillment ecosystems.- Experience collaborating across product, engineering, and client teams. (ref:hirist.tech)