Technical Support Engineer- Qualispace
Rs 2.5 lakh p.a.Vertoz
What we want:
We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here .
What you will do:
•Handle customer technical queries through tickets, email, and phone.
•Troubleshoot server, hosting, email, DNS, networking, and connectivity issues.
•Analyze basic logs, error messages, and system alerts.
•Resolve issues within defined SLAs or escalate them appropriately.
•Document troubleshooting steps and resolutions.
•Coordinate with internal technical teams when required.
•Continuously develop technical knowledge and troubleshooting skills.
Requirements
•BscIT, Computer Science, Engineer or equivalent
•0–6 months of experience; freshers with relevant technical knowledge are welcome.
•Basic knowledge of Linux/Windows and networking fundamentals.
•Understanding DNS, TCP/IP, email protocols, and web hosting.
•Good analytical and problem-solving skills.
•Good verbal and written communication.
•Willingness to work in rotational shifts, if required.
•Strong willingness to learn and take ownership of customer issues.
Benefits
•No dress codes
•Flexible working hours
•5 days working
•24 Annual Leaves
•International Presence
•Celebrations
•Team outings
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