Cluster Revenue Manager
FAIRMONT
Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
Job Description
Operational Duties
- Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
- Monitor room availability, rates, and inventory across all distribution channels
- Ensure correct application of rate codes, packages, and promotions
- Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
- Handle complex reservations, VIP bookings, and group allocations
Team Supervision
- Assist in training, coaching, and motivating reservation staff
- Monitor staff performance and ensure adherence to SOPs
- Prepare duty rosters and support manpower planning
Revenue & Yield Support
- Support revenue optimization by upselling rooms and services
- Ensure compliance with pricing strategies and revenue policies
- Track pick-up reports, forecasts, and booking trends
- Assist in analyzing reservation data and preparing reports
Guest Service & Quality
- Handle guest queries, complaints, and special requests professionally
- Ensure high standards of service and brand compliance
- Maintain guest profiles and ensure accurate data entry in the system
Administrative Responsibilities
- Prepare daily, weekly, and monthly reservation reports
- Maintain records, logs, and departmental documentation
- Ensure compliance with audit, payment, and cancellation policies
Additional Information
Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
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