Product Support Engineer - L2

Job Title: Product Support Engineer( L1 ) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India and a top 3 acquiring bank in the US. We have strong global partnerships, including with Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team of 120+ people is based in Bangalore, building cutting-edge global AI products. Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products. We're a tech-savvy team backed by investors passionate about creating innovative solutions. Join us and be part of the future of financial services technology! Job Description As a Product Support Engineer - L2 at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to provide high-quality support, ensuring compliance and security in financial transactions. Required API understanding Knows how to work with APIs, Post API, Get API make API curls when required Able to handle client issues and document them in fast paced setup Knows how to use Postman properly Understand client issues and communicate well with them. Understanding of SRE and Cloud technologies. Good to have Node js understanding, Good to have Basic system understanding, CS background preferred Able to work from office in hybrid at least Responsibilities Perform prelim analysis by hitting APIs and understanding the issue with flow before involvin