Manager- Customer Service & Order Management
Thermo Fisher Scientific
Thermo Fisher Scientific seeks a manager to strengthen supply chain operations across customer service, order processing, demand planning, and digital transformation. The role combines operational leadership with cross-functional project ownership to improve customer experience, inventory optimization, and supply chain performance.
Responsibilities
- Drive critical supply chain metrics including order fulfillment, inventory optimization, and on-time delivery
- Oversee customer order execution and demand-supply alignment across the organization
- Lead cross-functional projects and transformation initiatives focused on process improvement and automation
- Manage and influence stakeholders across sales, product management, procurement, warehousing, and IT
- Accelerate digital transformation through AI, analytics, and workflow automation to improve productivity
Requirements
- MBA or graduate degree, preferably with engineering background
- 5-7 years of work experience in supply chain or operations
- Expertise in supply chain KPIs (OTIF, inventory management, forecast accuracy)
- Experience managing multiple stakeholders across sales, procurement, and manufacturing
- Demonstrated ability to lead digital transformation, automation, and AI/RPA initiatives
Vacancy posted 18 days ago
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