IT Support Executive Bhiwadi (Rajasthan)
Lenskart
Job description
Role Summary
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment hardware network infrastructure shop-floor applications and user devices. They will ensure high system uptime timely troubleshooting preventive maintenance and adherence to IT standards while supporting day-to-day operations critical to manufacturing continuity.
Technical Support
Provide first-line and second-line support for desktops laptops printers scanners handhelds PLC-connected systems and production terminals.
Diagnose and resolve hardware software and network issues raised by plant users.
Install configure and maintain Windows OS industrial applications and security software.
Manufacturing Systems & Applications
Support MES SCADA/HMI interfaces SAP/ERP access and shop-floor automation devices.
Troubleshoot connectivity between OT (Operational Technology) and IT systems.
Coordinate installation updates and patching for plant-critical applications.
Network & Infrastructure
Manage LAN/WAN connectivity Wi-Fi access points switches CCTV monitoring access control systems and IP telephony.
Coordinate with central IT for firewall policies and network security.
Maintenance & Compliance
Perform periodic preventive maintenance across plant systems.
Maintain asset inventory AMC records and compliance documentation.
Support IT audits data backup antivirus deployment and patch compliance.
User Support & Training
Provide technical guidance to employees on system usage safety and best practices.
Conduct basic training sessions for plant and office staff.
Vendor & Stakeholder Coordination
Liaise with vendors for equipment servicing component replacement and AMC.
Work with cross-functional teams (production maintenance quality) to ensure smooth operations.
Required Skills & Competencies
Strong knowledge of Windows OS Active Directory user management.
Basic understanding of networking (TCP/IP DNS DHCP VLANs).
Experience supporting manufacturing environments OT/IT integration (preferred).
Hands-on exposure to industrial peripherals barcode systems production terminals.
Familiarity with CCTV access control printers handheld devices.
Good analytical and troubleshooting capabilities.
Ability to prioritize and resolve issues under time pressure.
Job requirements
Bachelors Degree in Computer Science IT Electronics or related field.
2 to 5 years of IT support experience preferably in a manufacturing plant.
Certifications such as CompTIA A N CCNA or Microsoft MCP are a plus.
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