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Assistant Manager / Team Lead - KYC Fraud & Dispute

Rs 6 - 8 lakhs p.a.
Full-time

ADVENXA

Assistant Manager / Team Lead – KYC Fraud & Dispute Process

Location: Infopark, Kochi Salary: ₹6 LPA – ₹8 LPA
Minimum 5+ years of total experience in KYC - Fraud & Dispute
Minimum 1 year of experience in team handling is mandatory.
Shift:NIGHT- 6:00 PM to 3:00 AM
Working Days: 5 days working

  Responsibilities

  • Manage and lead a team handling KYC, fraud, and dispute-related processes.
  • Monitor team productivity, quality, attendance, and overall performance.
  • Handle escalations and ensure timely resolution of process-related issues.
  • Ensure compliance with process guidelines, client requirements, and internal policies.
  • Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
  • Track process metrics and prepare daily, weekly, and monthly reports.
  • Support process improvement initiatives to improve efficiency and accuracy.
  • Coordinate with internal teams and stakeholders for smooth process operations.
  • Maintain high standards of documentation, compliance, and data accuracy.

Requirements

  • Minimum 5+ years of total experience in KYC - Fraud & Dispute
  • Minimum 1 year of experience in team handling is mandatory.
  • Strong knowledge of KYC, fraud investigation, dispute management, or compliance process.
  • Excellent verbal and written communication skills in English.
  • Strong leadership, people management, and problem-solving skills.
  • Ability to work in night shift from 6:00 PM to 3:00 AM.
  • Candidate should be comfortable working from Infopark, Kakkanad.

Benefits

  • Commuter assistance
  • Health insurance
  • Paid time off
Vacancy posted 4 days ago
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