Quality Analyst-BPO

Exp required -    1+Year 

Openings : 1

Location :    Jamshedpur   

skills -    Chat/Email/Voice/Ecommerce

Education and Skills:

• Graduate in any relevant field.
• Excellent communication and presentation skills (English & Hindi fluency)
• Strong interpersonal skills with the ability to connect with employees at all levels.

:
Role & responsibilities

• Evaluate required samples (BAU/Hygiene/Adhoc. etc.) as defined in MSA/client or internal
  Quality SOP/Process requirement.
• Provide coaching/feedback for all evaluated samples within 48 hours (excluding
  WO/Leaves & ndash QE/CSO)
• Identify opportunity areas and work towards improving the process by giving real-time
  input to the business.
• Utilizing quality assurance tools software and systems to track analyze and manage
  quality-related data evaluations and performance metrics efficiently.
• Ensuring compliance with regulatory requirements industry standards and company
  policies in all quality assurance activities and evaluations.
• Appear for PKT designed by client team/internal teams & achieve the given threshold.
• Attend all applicable call calibrations for the month & achieve the variance threshold as
  designed for the process.
• Meet process Quality scores targets for aligned span (Internal/external & ndash as agreed in
  MSA/clients/RnR monthly Targets)
• Provide inputs to increase CSAT/NPS as applicable for the process.
• Work on improvement of CSOs categorized under BQ for his/her aligned span.

Education/Experience