principal specialist, it application and infra management.

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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Manages IT access requests and user provisioning, ensuring compliance with access control policies and procedures. Conducts periodic access reviews, identifies and addresses access issues, and collaborates with IT teams to improve access management processes

• Contributes to the testing, integration and configuration of enterprise-wide network segments, software, systems or applications with impact on business operations. Coordinates releases to ensure effective deployment to the production environment, and follows up with development team on any failures, tracking problems to their conclusion/resolution

• Advises business users and supports on issues of high complexity for responsible services and systems and escalates complex issues where necessary. Acts as an informal resource for more junior staff

• Guides maintenance and supporting activities to ensure their availability in line with business needs, while contributing to the documentation of key processes and the development of support protocols

• Performs regular analyses for management on system specifications, usage, functionality and related performance metrics. Identifies trends and opportunities for improvement

Grade Descriptor

• Requires in-depth conceptual and practical knowledge in own discipline and basic understanding of related disciplines

• Solves a range of problems through applying technical and/or functional experience and guided by precedents

• May lead small projects or project steps within a broader project

• Works independently, receiving guidance on complex and unprecedented problems

• Provides support and guidance to team members

• Impacts quality and effectiveness of customer, operational, project/program or service activities within own team and other related teams

• Exchanges complex information with others, potentially guiding and persuading others

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.