Application Support Lead
ThoughtBot
Key Responsibilities Incident & Problem Management Lead major incident (MI) bridges and restore service with minimum business impact. Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. Own technical RCAs, drive long‑term and systemic remediation. Identify recurring failure patterns and risks. Reliability Engineering Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. Tune JVM parameters, analyze thread/heap dumps, and improve performance. Influence application architecture for fault tolerance, scalability, and recoverability. Validate DR readiness, failover behavior, and resilience testing outcomes. Change, Release & Risk Provide technical approval and risk assessment for high-risk changes. Enforce operational readiness for new apps and major releases. Ensure changes meet audit, compliance, and regulatory expectations. Automation, Monitoring & Observability Build advanced automation using Shell/Python/PowerShell. Develop frameworks for health validation, automated recovery, and compliance checks. Define observability standards; optimize alerts and improve MTTR. Leadership & Mentorship Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. Act as a trusted technical advisor to stakeholders and leadership. Skills & Qualifications Technical (Mandatory) Strong knowledge of application architecture, distributed systems, and middleware. Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS). Advanced SQL and understanding of databases; Autosys (or equivalent scheduler). Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Promet
Vacancy posted 23 days ago
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