Assistant Manager - Webinar Operations

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. Objective of the Role As an Assistant Manager – Webinar Operations , you will be responsible for leading end-to-end webinar delivery. This role focuses on operational ownership, team management, and Command Center (CC) monitoring, ensuring seamless execution of live sessions, adherence to SLAs, and high-quality delivery standards. You will manage a team of specialists, oversee real-time session operations, handle escalations, and drive process improvements in a fast-paced, 24x7 environment. Success in this role will be measured through SLA adherence, session delivery quality, operational accuracy, and audit performance. Responsibilities: 1. Webinar Operations Ownership & SLA Management Own end-to-end webinar operations across programs