General Manager Sales & Service - VinFast

Location: Salem, Tamil Nadu Company: VinFast Auto India Dealership (Suryabala Group) Salary: ₹60,000 per month Performance-based incentives (based on business targets) Role Overview We are looking for an experienced and result-driven General Manager – Sales & Service to lead dealership operations in Salem. The candidate will be responsible for driving vehicle sales, managing after-sales service, ensuring customer satisfaction, and leading cross-functional teams. Key Responsibilities Sales Management Drive retail sales targets and achieve monthly/quarterly business goals Plan and execute local marketing activities to increase walk-ins and conversions Monitor enquiry-to-retail conversion ratios and improve performance Manage exchange, finance, and insurance tie-ups Service Operations Oversee workshop operations ensuring high service quality and turnaround time Ensure adherence to OEM standards and processes Improve service revenue, customer retention, and AMC penetration Team Leadership Lead and manage sales, service, and support teams Set KPIs and monitor team performance Train and mentor team members for continuous improvement Customer Experience Ensure best-in-class customer satisfaction across sales and service Handle escalations and ensure timely resolution Maintain strong CRM practices and follow-ups Business Operations Manage P&L for the dealership Control operational costs and improve profitability Ensure compliance with company policies and OEM guidelines Requirements Minimum 10+ years of experience in the automobile industry Proven experience in managing both Sales & Service operations Strong leadership and team management skills Good und