Client Service Project Manager

Essential Responsibilities Accountabilities & Results

• Consult with On-Site Personnel and/or Client during the artwork development and pre-press

execution

• Run and/or attend any pre-production meetings (or other meetings) when feasible per On-Site Personnels/Sales request or request of the Client for high complexity projects
• Manages key accounts
• Respond in a timely manner to Clients
• Lead and manage relationships with our Client(s) and internal and external stakeholders
• Communicate artwork issues with the client as well as internal and external stakeholders
• Respond to requests of Client/On-Site Personnel /Sales and others
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
• Verify technical supplied data is correct to supplied art
• Manage project timelines and simultaneously manages multiple projects when required
• Communicate received and shipped art to On-Site Personnel/Sales and perform user functionality in a Clients database used for tracking artwork projects
• Understand the Clients process (deliverables rework)
• Communicate issues to Management
• Order entry (ensure orders are complete and concise when delivered to production)
• Understands all aspects of production and manufacturing
• Create and update price matrices based on client needs
• May provide training and guidance to junior Project Managers

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

• High School Diploma or GED equivalent. Some College/Associates Degree preferred
• 5 years experience preferred
• Experience in the design print or production art industry
• Full comprehension in reading work instructions and business memos
• Proofreading skills required
• Ability to work independently

#LI-PT1

Required Experience:

IC