D365 F&O- Finance and Costing Manager

e are hiring a Microsoft Dynamics 365 Finance & Operations – Finance and Costing Manager to join our Customer Success team. This role is crucial in ensuring the efficiency, accuracy, and compliance of financial operations and costing practices in D365 F&O. You will collaborate with clients, functional teams, technical teams and developers to provide expert support, drive solutions, and improve financial process outcomes. The ideal candidate will have deep expertise in general ledger, accounts payable, accounts receivable, fixed assets, budgeting, tax, cost management and cost accounting functions within D365 F&O, helping clients streamline their operations and achieve operational excellence. Important - This role requires working in US hours to support clients effectively. Working hours: 3rd Shift (5:00 PM - 2:00 AM IST) Key Responsibilities Provide expert support and consulting for D365 F&O Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, Tax, Cost Management and Cost Accounting. Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution. Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases. Monitor and respond to incidents and service requests within defined SLAs. Evaluate reported issues to identify where they stem from and work with the necessary team to resolve. This includes but is not limited to customer specific code, Crowe Metals Accelerator (CMA) and Microsoft functionalities. Prepare/maintain support documentation, configuration guides and process documentation. Support implementation of enhancements through the full software development life cycle, hotfixes and service updates. Support period-end/year-end business activities. Design and configure financial processes including intercom