MANAGER - INDUSTRIAL QUALITY

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TITLE: PROCESS EXPERT

The primary responsibility is to provide processing expertise to the UP’s in developing the manufacturing procedures by which the formulation are produced. Processes are established through working closely with Research and Innovation (R&I) and Corporate Quality (Pilot) to understand composition, specifications, risks and mitigating those risks. The Process and excellence Expert (PE) will process validate to ensure ability of the plant to produce within the specification provided using the process established. The PE will also use problem solving tools to support production unit in investigating non-conforming results and process optimization. 

The Process and quality excellence lead will also take care of quality excellence role.

10-15 years of experience in a manufacturing environment working with processing equipment and writing manufacturing procedures and operating in quality excellence environment.

Key Job Accountabilities: 

Responsibilities include, but are not limited to, the listing below:

Process Management:

• Use of Quality Charts, control methods and standards (including the use of gages, instruments, personal computers and SPC tools) to determine cause and effect in quality problem solving;
• Collaborate with safety, operations, and quality to complete risk assessment to review and mitigate risks associated with new formula production
• Knowledgeable of the Quality Manual, Quality Procedures, area work instructions, and test methods;
• Responsible for enduring testing performed by personnel is in compliance with DGO methods;
• Responsible for writing documents related to the Lab functions (work instructions, forms, etc.);
• Troubleshoots non-conformance in components, bulk and finished goods proposes solutions;
• Good knowledge of ISO and GMP requirements;
• Ensure DGO/GMP compliance of UP by performing routine audits.
• Manages non-conformance/blocked lots of AC, PF, WIP, and Bulk;
• Interface between UP and provides input regarding corrective actions;
• Work to improve flow and efficiency of the laboratory;
• Perform Line validations;
• Manage OTC paperwork and investigation;
• Work with the UP to resolve production related issues;
• Issues rejects on non-conforming lots;
• Interact closely with processing/production on daily production needs;
• Has the ability to perform varying functions (components, bulk, finished goods, etc.) of the lab;
• Understand the urgency of the business, and is able to serve the UP in a timely manner;
• Uphold the values of the Compass;

Quality Excellence:  Oversee the following mandates as part of quality excellence profile

• FG release in SAP quality system
• Compliances and CAPA management
• Methods review & Communication about the changes to the sites, and implementation closure.
• Consumer compliant management system
• Handling of regulatory mandates
• Mandatory documentations.

Required Experience/Training:

• Master’s or bachelor’s degree in science 
• Passion for chemistry.
• Handson experience.
• Ability to learn statistical processes and Standard Operating Procedures
• Ability to perform various technical operations, automated equipment and PC skills in the department and in the plant
• English verbal and written skills
• Basic math and statistics
• Engineering approach to problem solving and strong training skills.
• Passion to bring in excellence in quality management process’s.

Competencies Required:

• Innovator
  • Share best practices throughout local area and L’Oréal Global
  • Thrive within a changing organization and fast-paced work environment
• Strategist
  • Manage multiple priorities in a fast-paced, dynamic environment
  • Create and provide an environment in which employees can work safely and thrive
• Integrator
  • Self-motivated and work independently and as a team member
  • Influence team and work well in a cross-functional team
• Entrepreneur
  • Manage the plant’s assets to maximize our stockholders return
• People Developer
  • Selflessly develop others
  • Build positive work relationships with all levels of the company