Oracle AI - Knowledge - Manager

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Knowledge Manager

Oracle & Enterprise Applications Practice

Position Summary

The Knowledge Manager will establish, govern, and continuously enhance the Oracle & Enterprise Applications Practice knowledge ecosystem. This role will be responsible for defining the knowledge management strategy, building and maintaining a centralized knowledge repository, and ensuring that delivery teams, architects, solution leads, and practice leadership have access to high-quality, reusable assets, accelerators, methodologies, lessons learned, case studies, and intellectual property.

The role serves as a critical enabler for delivery excellence, innovation, practice growth, employee development, and operational efficiency by transforming institutional knowledge into a scalable and accessible business asset. The Knowledge Manager will work closely with Practice Leadership, Solution Architects, Delivery Teams, PMOs, Learning & Development teams, and Sector Leaders to drive knowledge capture, reuse, governance, and adoption across the Oracle and Enterprise Applications portfolio.

Key Responsibilities

Knowledge Management Strategy & Governance

• Define and execute the Practice Knowledge Management Strategy aligned with business objectives.
• Establish governance frameworks, standards, taxonomies, metadata models, and content lifecycle management processes.
• Create policies for content creation, review, approval, publication, archival, and retirement.
• Lead Knowledge Management Steering Committee meetings and drive knowledge initiatives across the practice.
• Develop KPIs and dashboards to measure knowledge creation, consumption, reuse, and business impact. 

Enterprise Knowledge Repository Management

• Design, implement, and maintain a centralized practice-wide knowledge repository.
• Ensure knowledge assets are organized, searchable, current, and easily accessible.
• Manage repository structure, tagging standards, content classification, and access controls.
• Implement processes to continuously improve repository usability and user experience.
• Drive adoption of collaboration and knowledge-sharing platforms. 

Knowledge Capture & Content Management

• Establish systematic processes to harvest knowledge from client engagements, proposals, delivery programs, and innovation initiatives.
• Capture and curate:
• Methodologies and delivery frameworks
• Solution accelerators and tools
• Reusable templates and work products
• Implementation playbooks
• Lessons learned and best practices
• Case studies and success stories
• Training materials and learning content
• Industry and functional domain expertise
• Partner with engagement teams to ensure timely contribution of assets into the repository. 

Practice Enablement & Adoption

• Promote a culture of knowledge sharing and collaboration across the Oracle and Enterprise Applications practice.
• Drive awareness campaigns and adoption programs to increase repository usage.
• Enable consultants, architects, and leaders to contribute and consume knowledge effectively.
• Partner with Learning & Development teams to integrate knowledge assets into capability-building programs.
• Develop communication plans and knowledge-sharing forums across practice communities. 

Intellectual Property & Asset Development

• Support creation and management of practice intellectual property and delivery accelerators.
• Maintain inventories of reusable assets and identify gaps requiring new content development.
• Collaborate with solution and offering leaders to package knowledge into repeatable service offerings.
• Ensure alignment between methodologies, tools, accelerators, and practice standards. 

Analytics & Continuous Improvement

• Monitor repository health, asset utilization, user engagement, and knowledge contribution metrics.
• Conduct regular audits to ensure content quality, relevance, and compliance.
• Identify opportunities for automation, AI-enabled search, content recommendations, and knowledge discovery.
• Benchmark best practices and continuously evolve the knowledge framework.

Key Performance Indicators (KPIs)

• Percentage of delivery teams contributing reusable assets.
• Repository adoption and active user metrics.
• Search success and user satisfaction scores.
• Knowledge asset reuse rate across engagements.
• Number of new accelerators, playbooks, and reusable artifacts created.
• Reduction in effort through knowledge reuse.
• Repository content quality and currency score.
• Knowledge contribution compliance across projects.

Required Qualifications

Education

• Bachelor's or Master's degree in Information Management, Business, Technology, Knowledge Management, or related discipline.

Experience

• 8+ years of experience in Knowledge Management, Practice Operations, Learning & Development, Content Management, or Consulting Enablement roles.
• Experience supporting Enterprise Applications, ERP, Oracle Cloud, SAP, Microsoft, or large consulting practices preferred.
• Proven experience designing and managing enterprise knowledge repositories.
• Experience driving organization-wide knowledge-sharing and adoption programs.

Required Skills

Functional Skills

• Knowledge Management frameworks and best practices
• Information architecture and taxonomy design
• Content lifecycle management
• Repository governance and administration
• Process design and continuous improvement
• Change management and stakeholder engagement

Technology Skills

• Microsoft SharePoint
• Microsoft Viva / Microsoft 365 Collaboration Platforms
• Knowledge Management platforms
• Power BI reporting and analytics
• AI-enabled search and content discovery solutions
• Content management systems

Leadership Skills

• Strategic thinking
• Stakeholder management
• Cross-functional collaboration
• Executive communication
• Influencing without authority
• Program management

Success Profile

The ideal candidate is a strategic thinker with a passion for enabling large consulting organizations through knowledge. They combine strong governance and operational discipline with the ability to foster collaboration, drive adoption, and build a culture where knowledge is treated as a critical enterprise asset. The individual will play a pivotal role in transforming the Oracle & Enterprise Applications Practice into a knowledge-driven, highly scalable organization that accelerates delivery excellence, innovation, and growth.

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