Helpdesk Engineer - Fresher

Actively hiring

Helpdesk Engineer

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year

Experience

No experience required

No experience required

Apply By

7 Oct' 26

Posted 1 day ago

Fresher Job

123 applicants

About the job

Key Responsibilities:

1. Serve as the single point of contact for IT infrastructure management services.
2. Monitor the helpdesk tool for open and pending tickets raised by end users.
3. Receive incidents, service requests, queries, and change requests through approved communication channels.
4. Log tickets raised via phone, email, or automated alerts in the helpdesk tool.
5. Perform first-level troubleshooting using the knowledge base and standard operating procedures.
6. Record accurate ticket details, including category, severity, problem description, and user information.
7. Assign and route tickets to the appropriate technical teams or vendors based on priority and issue type.
8. Follow up with backend, application, client support, vendor, and customer technical teams for incident resolution.
9. Provide periodic status updates to users and communicate incident progress as per defined standards.
10. Escalate unresolved issues to team leads, the operations manager, and the CRISIL manager when required.
11. Manage the temporary deployment and return of IT assets for meetings, work-from-home, and other business requirements.
12. Collect user feedback on helpdesk support services.
13. Publish critical incident notifications and planned activity notifications to users and management.

Skill(s) required

Effective Communication English Proficiency (Spoken) ServiceNow Technical Analysis Technical Support

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Number of openings

5

About ASCLOUDSECURE

ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Activity on Internshala

Hiring since April 2026

172 opportunities posted

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