Manager - Network Operations
TwinPacs Sdn Bhd
Job Description :We are seeking a Manager - Network Operations (NOC) to lead a mission-critical Network Operations Center supporting large-scale enterprise network services. This role offers the opportunity to manage high-performing teams, drive operational excellence, lead major incident response, and shape the future of managed network services.This is a long-term Contract-to-Hire (C2H) opportunity with strong potential for conversion to a full-time leadership position based on performance.Manager - Network Operations (NOC)Experience : 7-10 Y | C2H | Remote | Quick Starter Shift : US Overlap Shift (8:00 PM - 5:00 AM IST)Scope : Lead Enterprise Network Operations. Drive Service Excellence. Build High-Performing Teams.Team Management : Mandatory experience managing 10+ team members for at least 3 years.Leadership Experience :- 7- 10 years of overall Network Operations experience.- Minimum 3+ years managing teams of 10+ engineers/analysts.- Proven experience leading enterprise NOC or Network Operations teams.Technical Expertise :- Routing & Switching- Enterprise Network Infrastructure- Network Security & Firewall Operations- Telecommunications & Circuit Management- Network Performance Monitoring- Incident & Problem ManagementStrong Experience With :- Cisco Meraki- Palo Alto Firewalls- Palo Alto Panorama- Network Troubleshooting- Vendor Management- Major Incident Management- Customer & Stakeholder CommunicationPreferred Qualifications :- ServiceNow- NNMi or similar Network Monitoring Platforms- Cisco Firepower- Wireshark- Packet Capture & Traffic Analysis Tools- Retail or Multi-Branch Enterprise Network Environments- Point-of-Sale (POS) / Payment Infrastructure Support- Telephony & Circuit Support ExperienceCertifications :- CCNA (Required / Strongly Preferred)- Palo Alto Networks Certification- Additional Networking or Security Certifications are a plus (ref:hirist.tech)
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