Program Manager
Vetic
Program Manager
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
2 year(s)
2 year(s)
Apply By
Not Provided
Posted 1 day ago
Job
Be an early applicant
About the job
Key Responsibilities:
Own and drive customer experience programs across all customer touchpoints to improve satisfaction, retention, and loyalty.
Analyze customer feedback, NPS, CSAT, complaints, and service metrics to identify
Lead cross-functional initiatives with Operations, Clinics, Product, and Support teams to enhance the customer journey.
Design, implement, and monitor CX processes, SOPs, and quality standards.
Track key customer experience KPIs and drive continuous improvement programs.
Manage customer escalations, conduct root cause analysis, and ensure timely resolution of
Build dashboards, reports, and insights to support data-driven decision-making.
What were looking for:
2-4 years of experience in Customer Experience, Program Management, Operations, or Business Excellence roles.
Strong analytical, stakeholder management, and problem-solving skills.
Experience working with customer feedback systems, service quality, and process improvement initiatives.
Proficiency in Excel, reporting, and data analysis tools.
Excellent communication and project management capabilities.
Highly execution-oriented and comfortable working in a fast-paced startup environment.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 2 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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