SME - Adobe Technical Support
Full-time
Gratitude Inc
TCS IS HIRING! | SME – Adobe Technical Voice Support
Are you an Adobe expert with excellent communication and coaching skills? This opportunity is for you!
TCS is hiring experienced Subject Matter Experts (SMEs) for Technical Voice Support in Hyderabad. If you have strong knowledge of Adobe products and enjoy helping customers and guiding support teams, apply now!
Job Details
Company: TCS
Role: SME – Technical Voice Support
Location: Hyderabad
⭐ Must-Have Skills
Strong knowledge of minimum 3–4 Adobe products .
Ability to handle advanced technical and product-related queries.
B1/B2-level English voice communication skills.
Strong troubleshooting and technical guidance skills.
Ability to explain product features and solutions clearly to global customers.
Good-to-Have Skills
Training / Train-the-Trainer (TTT) experience.
Knowledge Transfer (KT) and refresher training experience.
Agent coaching, mentoring and knowledge-sharing experience.
Experience supporting international voice processes.
Key Responsibilities
Handle advanced Adobe product-related queries.
Provide technical guidance and troubleshooting support.
Conduct knowledge transfer sessions and refresher training.
Coach and mentor agents to improve product knowledge.
Support floor teams with technical and process-related guidance.
Interested Candidates?
Ready to take your technical support career to the next level? Apply now!
Questionnaire Link:
Vacancy posted 3 days ago
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